Impossible hopper job!
- Thread starter osumike
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So I just looked at the route for tomorrow. This cust called in today to cancel his account, the notes VERY CLEARLY say that if the wireless joeys wouldn't work, then they would waive the ETF and cancel the acct. Well as you can imagine, the csr today pretty much forced a tc on this guy, saying they'll send a tech out ONE MORE TIME to try to fix the issue. R12 on me now. Thanks Dish!
Basically that the CSR's at Dish suck. This poor guy has been dealing with one hopper working, and four clients(joeys) not for over a month, because he was willing to wait for the wireless joeys. Dish agreed that they would let him out of his contract if we couldn't get the system working with wireless joeys. And we couldn't. The R12 thing just means that it's a bad mark against me, only because the csr wouldn't honor what the office of the president of Dish agreed to do. Yet. We're not going back there tho, it's pointless.
So Dish is not letting him out of contract till a technician trys one more time? And you will not be allowed to give it another try?
Well kinda. No not that I'm not allowed, I'm just not doing it. We're going to refuse the job. Then hopefully Dish will get the hint.
NO, let him stay and let him tell everybody he knows how bad DISH is . That's just what DISH needs : negative publicity for the hopper/wireless joeys. 
This is why the customer concerns need to be addressed quickly and they should be given something for their troubles so they don't have any reason to spread negative comments to everyone they know about DISH.
This is why the customer concerns need to be addressed quickly and they should be given something for their troubles so they don't have any reason to spread negative comments to everyone they know about DISH.
EXACTLY!NO, let him stay and let him tell everybody he knows how bad DISH is . That's just what DISH needs : negative publicity for the hopper/wireless joeys.
This is why the customer concerns need to be addressed quickly and they should be given something for their troubles so they don't have any reason to spread negative comments to everyone they know about DISH.
Will you be able to find out if some other technician works his home and find out the results?
That's good. Will be interesting, they will go down in defeat or we all will learn the mystery.
So long story short, I called cust, agreed there's nothing else we can do, and told him to call and cancel.
But doesn't it leave a thorn in your side that it was never resolved to get it working?
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Absolutely! I think it probably shouldn't have been installed in the first place, with the cable runs being so long..
Thats some BS that you got hit on a TC or now the stupid RC12... I left this job a while ago for reasons just like this!! I got so sick of the BS and how a bunch of RC12's cost me a pay scale drop that I just couldn't take it even after I informed them that if those stupid RC12's non of which were my fault effected my pay the slightest bit to the negative that I was gone, guess they didn't take the hint and lost a good experienced tech. The hell with Dish, if it wasn't for the programming and the equipment I have I'd left as a customer a long time ago after I found how how they treat their work force.
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