Self Rebooting Hopper

[bookworm370]

Buy a $3 tube of heat sink grease before putting it back on. Just the heat transfer properties or the grease should show a definite improvement if that's the issue.

 

[scottcorinna]

Almost success. The H3 has only restarted twice so far. I still have about 50 shows to go. I did add thermal paste to the heat sync and that seems to slow the frequency of reboots but didn’t cure that problem.

 

[tjboston5676]

If you can find something small and heavy (dense) to sit on top of heatsink to help it make better contact that will help. Then put a fan right next to it. That should keep things under control and not have any reboots at all hopefully. Then can get recordings transferred.

 

[Foxbat]

Unfortunately, the damage to the CPU could have already occurred and now you have a Hopper that was opened-up, alleviating Dish of any responsibly. My guess is the Hopper 3 needs to be replaced. You could try calling Dish to get a “new” unit but there will most likely be a cost.

Also, there should be a spring-loaded heatsink clip loose somewhere inside the case. That appears to have popped loose which allowed the heatsink to slip off of the CPU, rotating around the one clip that stayed put. If you find that, that would keep the heatsink in place.

 

[Jim5506]

The only tamper seal on a dish receiver is on the hard drive, so they can't prove you have opened the case as there is no tamper proof seal on the case itself.
Go ahead and place the heat sink where it belongs, replace the screws on the case and see if it will boot, what have you got to lose?
Yes, the CPU may be toast.

 

[Foxbat]

The only tamper seal on a dish receiver is on the hard drive, so they can't prove you have opened the case as there is no tamper proof seal on the case itself.

Well, there IS this thread on SatGuys, complete with photos…
And, the heatsink with the excess thermal compound, plus the missing heatsink clips, indicates that some unauthorized agent has accessed the motherboard.