To me this fiasco has been eye-opening. To me it demontsrates that the people running Dish are either unqualified or incompitent. I right not am on vacation. When I return if I find many of my shows are ruined because of this, I will be furious.
Dish Software Problems Inexcusable
- Thread starter darrencp22
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obviously you havent been with dish long, their software is actually much improved the last couple years.
from the first DVR the legacy dishplayer it stank! yet direct tv rebranded the legacy dishplayer as ultimate tv and had a great stable box.
so what screwed up for you?
from the first DVR the legacy dishplayer it stank! yet direct tv rebranded the legacy dishplayer as ultimate tv and had a great stable box.
so what screwed up for you?
GET USED TO IT FOR THE 11YEARS THEY HAVE BEEN IN EXISTENCE THEY HAVE HAD LOUSY SOFTWARE Directv has bugs also just in most cases they don't have monthly upgrades that are worse than the problem they cure. Directv does CE upgrades where customers can try the upgrades and help debug it before it goes out as a National release. DISH seems to consider all customers BETA testers and then takes weeks to release cures for problems they created.
VERY CUSTOMER UNFRIENDLY IDEA.I've been with 'em 10 years and agree that their software AND hardware have improved. I think the equipment is great if you can get it installed properly. Unfortunately it seems like they often release software updates that haven't been fully tested, i.e L446, that's cost myself and a bunch of others their OTA audio. Their customer service has not only gone to India but gone to Hell. Just trying to talk to someone that's fluent in English and can do anything other than read a flow chart is enough to put anyone over the edge.
Ed
Ed
Problem solving process
As stated before, if you have been with E* long enough this is standard procedure!
The 811 is very vivid in the mind as the worst of the BETA models that was released.
Anyway if you have not been through E*’s problem solving process it goes like this:
1. When you call, the response is: “we never heard of the problem”.
2. Based on step 1, E* has you do all sorts of reboots (as if you haven’t done it already yourself), because the assumption is that it is your fault.
3. E* finally agrees that there seems to be a problem, and that they will communicate with their engineers or software people to look into it.
4. E* comes out with a fix that is incorporated within the next software update.
5. Problem gets resolved (hopefully), but newer problems show up.
6. Return back to step 1 and start over.
The steps above are based on actual real life experiences of an E* subscriber.
So get use to it, every software update will have new surprises!
If you think that E* has made you hot under the collar now, just wait till the next update.
Being a BETA tester takes nerves of steel.
As stated before, if you have been with E* long enough this is standard procedure!
The 811 is very vivid in the mind as the worst of the BETA models that was released.
Anyway if you have not been through E*’s problem solving process it goes like this:
1. When you call, the response is: “we never heard of the problem”.
2. Based on step 1, E* has you do all sorts of reboots (as if you haven’t done it already yourself), because the assumption is that it is your fault.
3. E* finally agrees that there seems to be a problem, and that they will communicate with their engineers or software people to look into it.
4. E* comes out with a fix that is incorporated within the next software update.
5. Problem gets resolved (hopefully), but newer problems show up.
6. Return back to step 1 and start over.
The steps above are based on actual real life experiences of an E* subscriber.
So get use to it, every software update will have new surprises!
If you think that E* has made you hot under the collar now, just wait till the next update.
Being a BETA tester takes nerves of steel.
Spelling incompetent "incompitent" is incompetent.
I have been with Dish 7 or 8 months and have had to replace a 622, due to a bad software update. To Dish's credit, they were very prompt to overnight me a replacement and I was up and running in no time. The only downside was that I lost all my DVR'd programs. Talk about furious.
Wait until you get home from vacation and see if you are victim of this software problem before you get your panties in a wad. I have a 622 and nothing went wrong with anything on this software update. You are crying fowl and you aren't home to see if you have a problem yet.
My advice, just cool it!
To the OP, this is nothing new. They've been doing this since I remember and they keep breaking receivers that have worked just fine.
I don't know how difficult it's to get the software to work right, but hey they get paid to do a job and to me the software engineer dept. is really awful.
I don't know how difficult it's to get the software to work right, but hey they get paid to do a job and to me the software engineer dept. is really awful.
Hey Bulldog (Devil Dog?), I agree 100% as to the problem solving procedure but the 921 must have been the worst of the worst, LOL.
Semper Fi backatcha!
Ed
Semper Fi backatcha!
Ed
My long term theory
System SECURITY is number 1, 2, 3, 4, and 5 in priority.
Software programmers know where the holes are, so its restricted to too few overworked employees.
When you have too few trying to do too much too fast, you get junk software.
Thats my theory and I am sticking too it
System SECURITY is number 1, 2, 3, 4, and 5 in priority.
Software programmers know where the holes are, so its restricted to too few overworked employees.
When you have too few trying to do too much too fast, you get junk software.
Thats my theory and I am sticking too it
darrencp22,
I'm down the road from you in Sanborn. We may not have gotten the L446 software as I don't have it yet. (and now, of course, don't want it... hehehe)
So don't let it ruin your vacation.
I'm down the road from you in Sanborn. We may not have gotten the L446 software as I don't have it yet. (and now, of course, don't want it... hehehe)
So don't let it ruin your vacation.
There is a way to force the receivers to not update unless you manually approve it I thought. Probably not a bad selection to choose.
This is going to keep happening until E* ditches their current Beta program and adopts something similar to D* CE model. I've been lucky L4.46 hasn't caused me any problems, but I don't use OTA and I've been on the other side of this way too many times.
E* I know your listening: Your current Beta program doesn't work and testing software on your general customer base is a really BAD idea, FIX THE CURRENT BUGS THEN FIX THE PROCESS!!
<Crickets chirp in the silence>
NightRyder
E* I know your listening: Your current Beta program doesn't work and testing software on your general customer base is a really BAD idea, FIX THE CURRENT BUGS THEN FIX THE PROCESS!!
<Crickets chirp in the silence>
NightRyder
I picked up the Atlanta L446
L446RBGD-N
Minutes after I recieved the software update it got all windowish on me once but I haven't had anymore after words, OTA works fine.
Maybe E* has been coming by and feeding me mushrooms while I've been sleeping and this is all just a dream?
L446RBGD-N
Minutes after I recieved the software update it got all windowish on me once but I haven't had anymore after words, OTA works fine.
Maybe E* has been coming by and feeding me mushrooms while I've been sleeping and this is all just a dream?
I don't believe that's the case for any of their MODERN receivers. I had a 522 and that option didn't exist. It's not an option with my 622 either.
Hmm...guess I'll have to check again. I know the option is there on the 322's and 311's, not that they use the same software though.
There is the 3am "update" but that doesn't apply to software, it's for the program guide. You can disable that.
You may stop ugrdes if you like.....
Menu.. (system setup).. (installation) (system upgrades) move selection to "ask before downloading" and go to "done".....This will require a mesage to pop up indicating an important software udpdate is ready to install. It will ask if the customer would like the upgrade...User can choose "no".
This is nothing to complain about. What TimeWarner is doing to their customers with Navigator, and what D* did to customers with the R15 and HR20 (at least the first 12 months or so) compared to this, is like the Iraq war compared to Grenada.
Ted
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