I had a Hopper/2 Joey system installed Oct 5. It worked fine until about the weeks of December 20th, when it started recording a program. It would record (usually) 6 minutes of a program, then stop. Sometimes it would record the same program in parts, usually of 1-6 minutes. I assumed it was progamming conflicts and attempted to resolve it with timer changes. A few days later, the Hopper would start a cycle where it would reboot nonstop for hours. I called tech support and they overnighted me a new Hopper last Friday. I installed the new Hopper Saturday. Sunday night around 2 am, the Hopper started this reboot process again. It would reboot, go through the resolution changes, and start playing. Then it would reboot again. I called tech support and they had a tech out to the Monday morning. He had to reinstall "everything but the reflector". Turns out the node installed was for a 2 Hopper 3 Joey system, and the wiring from the dish to the Hopper had 3 barrell splices in it. He left the new Hopper and all seemed well until Tuesday about 2 am. The Hopper again continued to reboot until 930 AM. I called Dish again, and they had a tech out this morning.
He checked the outlets with a plug in type receptecle tester, the type with three lights. He found what he called a "hot neutral reverse". I don't know why he called it a hot neutral reverse, because when I pulled the outlet it turned out that the black and white wires were reversed, but the neutral was fine. He blamed that outlet as the source of the problem, even though the Hopper was plugged into a different outlet that worked fine. He didn't use a multimeter to check voltage, amperege, or resistance. He told me that the system should never have been installed because that outlet was the trouble. I don't dispute that in theory, but in practice the Hopper was plugged into a different outlet and worked fine for 3 months. I ended up talking to the field manager, and he agreed to install a new Hopper if we put it in a different room, which I agreed to. I currently have that outlet disassmbled and tagged out.
What do you guys think? Was the tech shooting blanks on this outlet? Is it possible that the second Hopper was damaged by the faulty installation? If this solution doesn't work, what's next? I asked about moving the node inside, and the tech refused, saying it was against Dish policy. (I live in south Missouri).
Both of the recent techs were Dish techs, and imo were both professional and trustworthy. The installer was a subcontractor...and not professional at all. They missed the first appointment, showed up the next night unannounced and were here til midnight on top of doing a bad install.
I'm not yet at my wits end with Dish, but if this problem persists, what are my options?
He checked the outlets with a plug in type receptecle tester, the type with three lights. He found what he called a "hot neutral reverse". I don't know why he called it a hot neutral reverse, because when I pulled the outlet it turned out that the black and white wires were reversed, but the neutral was fine. He blamed that outlet as the source of the problem, even though the Hopper was plugged into a different outlet that worked fine. He didn't use a multimeter to check voltage, amperege, or resistance. He told me that the system should never have been installed because that outlet was the trouble. I don't dispute that in theory, but in practice the Hopper was plugged into a different outlet and worked fine for 3 months. I ended up talking to the field manager, and he agreed to install a new Hopper if we put it in a different room, which I agreed to. I currently have that outlet disassmbled and tagged out.
What do you guys think? Was the tech shooting blanks on this outlet? Is it possible that the second Hopper was damaged by the faulty installation? If this solution doesn't work, what's next? I asked about moving the node inside, and the tech refused, saying it was against Dish policy. (I live in south Missouri).
Both of the recent techs were Dish techs, and imo were both professional and trustworthy. The installer was a subcontractor...and not professional at all. They missed the first appointment, showed up the next night unannounced and were here til midnight on top of doing a bad install.
I'm not yet at my wits end with Dish, but if this problem persists, what are my options?
