Scott, please don’t do this again. If you have an issue with the unit, send me a note. Iceberg has my email address as I will be still sending him a unit to test shortly. All of this is on the Manhattan website.
There are some issues that we are addressing for more advance users and advanced systems that people are using. We are testing new firmware as we speak to address these issues. For the people who have suggestions, we welcome your input. I have been busy with other projects including my house getting flooded and these firmware updates. My apologies for not coming onto the forums and spending more time with you. In the last 6 months I have not a day off! So I’m getting bitchy too! So is my wife, if you know what I mean!
We will be introducing new products, like PLL LNBFs and antennas that are going to be made in the USA again. We will see these in the next few months. Plus I have spent a great deal of time with FreeDBS and other DTH programming to bring to the market. This all takes time well into the night!
New firmware is being tested as we speak and more is being discussed and written. If it desired by the users and possible to implement, we will try to compile a solution. This comes at an expense, but that is not the issue. A lot of this new firmware will not be embedded into the receiver. We have found that 90% of the users are not interested in more advance firmware or needed for them to view their programing. But will offer the firmware for people who want more advance features and can download them to their desire. But most important they understand the featuresthat they want to have. Some people are not capable of understanding and that I appreciate the people on the forums in helping people, not bashing or calling them out like school children.
What we do offer is a compliant unit with the technology sector. The service repair and support are here and will continue in the future. Something most of our competition does not offer. We are a USA base company and a global partnership with our affiliates. If Scott you need your other box fixed, I think we can help you with that as well. Our goal is to help build the industry, not dismantle it for the sake of another business. Which I believe the mythology of this bashing!
The issue is you Scott going off on a rampage, which we all do from time to time. But to call me out like that is not the solution. Drop me a note to come by and address some concerns. I did get several emails yesterday to your post, which they asked me to reply. To your understanding this rant turns people off! I answer all me emails and calls, that is all it takes.
You owe Stone a huge apology. For a person who volunteered his personal time to help people. That is not called for, by anyone. That is called a cheap shot and Iceberg should send you to the penalty box! At least he offers sound advice, not the ranting you display.
I greatly appreciate the people who support us and for those who choose not to, I will support you in any-way to win over your business.
Let’s stop the bashing and move forward in a positive way and as we offer these more advance features to advance users.
Sincerely,
Jeff Schumann
Manhattan-digital