Hello
I have received an odd phone call about 20 minutes ago. I was having a direct tv install tech coming out this afternoon to fix an issue I am having with my wired deca dropping the connection at about 45 minute intervals ever since I had a software update on my genie two days ago. I have the hr-54 and the c61k installed at my house. I received a call from there tech dispatch center asking if could change my install appointment to the 8-11 amtime slot instead of my 12-5 time slot, when I asked why they informed that they are starting to install RB Lnb in my area and that not all techs are trained for the install for the LNB and the tech that could install it had an open time slot in the morning so I changed to the morning time slot, correct me I am wrong. however, I was under the impression that the RB LNB where not out in the wild yet or not being installed, unless that has changed in the past three weeks. Will the Reverse LNB Require new wiring or will existing direct tv spec wiring work? And will there be a new dish install? Or will my current dish that is installed work. Has Anyone got there Reverse lnbs or bee called by customer care to have them come out install it?
For the AM-21 has anyone got it to work on the HR-54 as I have found several on amazon that are new and appear to be from reputable dealers on amazon so if I buy one does direct tv support it and do they offer replacement or weren’t swap out etc. and is the am-21 supported on the HR_54 genie system
Why did the Genie go go away? If I order it online would I be able to get support for it, it through direct tv if I were to again order it off amazon and would it work on the genie HR-54 system?
I have received an odd phone call about 20 minutes ago. I was having a direct tv install tech coming out this afternoon to fix an issue I am having with my wired deca dropping the connection at about 45 minute intervals ever since I had a software update on my genie two days ago. I have the hr-54 and the c61k installed at my house. I received a call from there tech dispatch center asking if could change my install appointment to the 8-11 amtime slot instead of my 12-5 time slot, when I asked why they informed that they are starting to install RB Lnb in my area and that not all techs are trained for the install for the LNB and the tech that could install it had an open time slot in the morning so I changed to the morning time slot, correct me I am wrong. however, I was under the impression that the RB LNB where not out in the wild yet or not being installed, unless that has changed in the past three weeks. Will the Reverse LNB Require new wiring or will existing direct tv spec wiring work? And will there be a new dish install? Or will my current dish that is installed work. Has Anyone got there Reverse lnbs or bee called by customer care to have them come out install it?
For the AM-21 has anyone got it to work on the HR-54 as I have found several on amazon that are new and appear to be from reputable dealers on amazon so if I buy one does direct tv support it and do they offer replacement or weren’t swap out etc. and is the am-21 supported on the HR_54 genie system
Why did the Genie go go away? If I order it online would I be able to get support for it, it through direct tv if I were to again order it off amazon and would it work on the genie HR-54 system?