My relatives have Dish Network. They have a DPP 44 switch with 110/119 hooked up to two 322's. There once was a 311 hooked up as well (hence the reason for the DPP 44) but it hasn't been used since the TV it was attached to died about 8 months ago. However, we will be keeping the DPP 44 as they may upgrade to HD in the near future, and use the extra SD TV in another room with that 311.
Anyway...enough background information. This has happened twice. Once was sometime the past winter, the second time was last night. Last night, they had thunderstorms in the area, which may or may have not knocked out reception (they were not home at the time). They then lost power for about three hours (they got home about 10 minutes before it returned). They did not try watching TV until earlier this morning.
So they go and try to turn the TV/receiver on. The receiver was left on a local channel from the last time it was watched. It kept cycling through every transponder unable to lock on to a signal. So they tried the usual trick of changing to a channel on a different satellite/transponder, but got the same issue.
So they go into the other room, and try the other 322. Same issue. No matter what channel they try, it just cycles through "searching for satellite." Can't get a channel to show.
So first thing I think is something with the power outage screwed up the boxes. I have them do a front panel reset on one receiver, but nothing different happens. So then I explain to them how to get to check switch. Before doing so, the signal meter was showing fine levels (upper 70's) and locked onto the satellite. Anyway, I have them run a check switch on one receiver, and voila, after it runs, all channels are back. They only ran check switch on one 322.
So now, I'm thinking they'll have to run it on the other one. They go into the other room, and turn on the TV, and to my surprise, it works fine. No check switch was now required on this receiver. I couldn't figure it out.
Now, I was thinking back to the last time this happened. I wasn't available at the time, so they called Dish Network to find out what was wrong, and a CSR helped them fix it. Pretty much they had all channels out and they could not lock on to any channel. IIRC it started with the inability to get to local channels a few hours earlier, and they just assumed something was wrong on the other end, until all channels went out. This was on both receivers as well, and there were no power outages that day, and no inclement weather that I'm aware of.
So, CSR tells them to run check switch. They run check switch on only one receiver (it was the other one than we used today, if it's worth noting). After doing so, normal service returns on both receivers.
I don't quite understand how it's happening. Both receivers are apparently having issues receiving the channels properly (although the signal meter confirms they're still reading the LNB somehow). However, when check switch is run on just one receiver, both are fixed. Is this somehow sending a signal that resets the switch or something? I have no clue why this works the way it does.
Anyway...enough background information. This has happened twice. Once was sometime the past winter, the second time was last night. Last night, they had thunderstorms in the area, which may or may have not knocked out reception (they were not home at the time). They then lost power for about three hours (they got home about 10 minutes before it returned). They did not try watching TV until earlier this morning.
So they go and try to turn the TV/receiver on. The receiver was left on a local channel from the last time it was watched. It kept cycling through every transponder unable to lock on to a signal. So they tried the usual trick of changing to a channel on a different satellite/transponder, but got the same issue.
So they go into the other room, and try the other 322. Same issue. No matter what channel they try, it just cycles through "searching for satellite." Can't get a channel to show.
So first thing I think is something with the power outage screwed up the boxes. I have them do a front panel reset on one receiver, but nothing different happens. So then I explain to them how to get to check switch. Before doing so, the signal meter was showing fine levels (upper 70's) and locked onto the satellite. Anyway, I have them run a check switch on one receiver, and voila, after it runs, all channels are back. They only ran check switch on one 322.
So now, I'm thinking they'll have to run it on the other one. They go into the other room, and turn on the TV, and to my surprise, it works fine. No check switch was now required on this receiver. I couldn't figure it out.
Now, I was thinking back to the last time this happened. I wasn't available at the time, so they called Dish Network to find out what was wrong, and a CSR helped them fix it. Pretty much they had all channels out and they could not lock on to any channel. IIRC it started with the inability to get to local channels a few hours earlier, and they just assumed something was wrong on the other end, until all channels went out. This was on both receivers as well, and there were no power outages that day, and no inclement weather that I'm aware of.
So, CSR tells them to run check switch. They run check switch on only one receiver (it was the other one than we used today, if it's worth noting). After doing so, normal service returns on both receivers.
I don't quite understand how it's happening. Both receivers are apparently having issues receiving the channels properly (although the signal meter confirms they're still reading the LNB somehow). However, when check switch is run on just one receiver, both are fixed. Is this somehow sending a signal that resets the switch or something? I have no clue why this works the way it does.
