Hopper Plus Re-booting Issue

[thomasjk]

What is PS?

Power Supply

 

[charlesrshell]

It's been a couple of days since Dish technician replaced my Hopper Plus. So far so good. Haven't had any no notice self re-boots. Still have the black screen issue upon TV turn on and backing out of an app. Use the channel up or down button to come out of the black screen.

 

[charlesrshell]

It's been a couple of days since Dish technician replaced my Hopper Plus. So far so good. Haven't had any no notice self re-boots. Still have the black screen issue upon TV turn on and backing out of an app. Use the channel up or down button to come out of the black screen.

WOW, spoke too soon. My Hopper Plus just just did a self reboot right in the middle of an app we are watching. HipKat & Almighty1, do y'all have a clue what might be causing this issue? The Hopper Plus was just changed out with a new one couple days ago. The re-boot is fast, only about five minutes. The Hopper 3 is not re-booting from what I can tell. Could my Duo Hub or DPH42 switch might be going bad or maybe the H3 is causing the issue? Wife has sent me to the doghouse!

 

[Scott Greczkowski]

Hopper plus does not see the switches, only the signal that comes from the Hopper. So I would think nothing wrong with them.

If you were in an app and it rebooted, chances are that app used too much memory and caused it to reboot. Unfortunately with Android apps, it happens.

I was watching the Beach Boys special on Disney + last week on my Sony X90J on the Disney+ app on the TV (Not the Hopper Plus) as I get Dolby Atmos and Dolby Vision from the TV App but don't through the Dish Hopper PLus... Anyways about 10 minutes left to the special and it caused my TV to reboot.

 

[charlesrshell]

Hopper plus does not see the switches, only the signal that comes from the Hopper. So I would think nothing wrong with them.

If you were in an app and it rebooted, chances are that app used too much memory and caused it to reboot. Unfortunately with Android apps, it happens.

I was watching the Beach Boys special on Disney + last week on my Sony X90J on the Disney+ app on the TV (Not the Hopper Plus) as I get Dolby Atmos and Dolby Vision from the TV App but don't through the Dish Hopper PLus... Anyways about 10 minutes left to the special and it caused my TV to reboot.

Thanks Scott. It has done a self re-boot while watching live TV & a recording too.

 

[Almighty1]

It's been a couple of days since Dish technician replaced my Hopper Plus. So far so good. Haven't had any no notice self re-boots. Still have the black screen issue upon TV turn on and backing out of an app. Use the channel up or down button to come out of the black screen.

Did they replaced the Hopper Plus or is it the power supply as I thought it was the later?

 

[Almighty1]

Thanks Scott. It has done a self re-boot while watching live TV & a recording too.

Was the recording complete or did it also stopped when it rebooted when you checked it later?

 

[charlesrshell]

Did they replaced the Hopper Plus or is it the power supply as I thought it was the later?

Both Hopper Plus & PS was replaced.

 

[charlesrshell]

Was the recording complete or did it also stopped when it rebooted when you checked it later?

I think recording stopped.

 

[Almighty1]

Both Hopper Plus & PS was replaced.

Oh, for some reason, I thought it was only the PS. Probably read it wrong.

 

[Almighty1]

I think it recording stopped.

If the Hopper Plus rebooted, it does not interrupt the recordings from my experience so that means it was the Hopper 3 that rebooted as when the Hopper 3 reboots and the timer hasn't finished, you will see multiple recordings for that timer.