On February 18, we will begin preparations for our next phase of 4K programming targeted to launch over the next several months. To support this next step, specific hardware will be required in certain circumstances to ensure our customers have the right equipment to take advantage of future features and technologies. Technicians will need to follow the work order guidance, as there will be systemic enforcement to ensure the right hardware is used.
Effective February 18, some Genie work orders will require technicians to install the new HR54 Genie should there be 4K assets on the current work order or already on the customer’s account, as well as cases when technicians modify the work order to include 4K assets. The Capability field within the Advanced Whole Home DVR Order Line Item will be used to communicate when the HR54 will be required.