Recently upgraded from a 722/722/922 setup to a (2) Hopper with (2) Joey's setup. I knew that the existing wire was not 3GHz certified. Knowing that it was possible to fish new wire in the walls and that the installer would not do this I ran 3GHz coax from the dish to the switch location and from there back to the receiver locations. The install went quickly other than waiting for the software to download. Since the dish and LNB setup was installed several years ago (maybe 5) and the installer did not need replace it, I advised him that it might be a good idea to make sure it still aimed properly. I did not get anywhere with this request.
The installer left and everything worked for a few days then we lost the local channels and some HD channels reverted to the SD versions. The channels disappeared around noon and returned after 5pm the next day. I called in a request for service and some came the following day. The installer assessed the situation after I told him what was going on and recommended looking at the LNB and the aiming of the dish would be a good place to start. He blew this off and worked his way through a multi-hour waste of time (receiver bad, cable ends not right (they put all of the ends on the first time), wall plate not 3GHz certified (it was), finally getting to cable needs to be replaced (I agreed to re-pull it, but he deferred). I asked him multiple times to look at the LNB and dish aiming, but could not get him to do it. It is on a steep roof that requires the full extension of the ladder, but it was the only option left at this point. He was there from 2pm to around 5:30pm when everything started working again. He left with me knowing it was not fixed.
It went out the next day around noon and I called for service which came the following day. I told the new installer what was going on and that it might be wise to start by checking the dish and replacing the LNB. He took me up on the offer and did both these items. As it turns out the LNB was bad (cracked). My guess is that it worked until it had direct sunlight then crapped out, but later recovered when it cooled off. This must have been the case because it worked all day on overcast days.
No issues for the past two weeks so that definitely was the fix.
The installer left and everything worked for a few days then we lost the local channels and some HD channels reverted to the SD versions. The channels disappeared around noon and returned after 5pm the next day. I called in a request for service and some came the following day. The installer assessed the situation after I told him what was going on and recommended looking at the LNB and the aiming of the dish would be a good place to start. He blew this off and worked his way through a multi-hour waste of time (receiver bad, cable ends not right (they put all of the ends on the first time), wall plate not 3GHz certified (it was), finally getting to cable needs to be replaced (I agreed to re-pull it, but he deferred). I asked him multiple times to look at the LNB and dish aiming, but could not get him to do it. It is on a steep roof that requires the full extension of the ladder, but it was the only option left at this point. He was there from 2pm to around 5:30pm when everything started working again. He left with me knowing it was not fixed.
It went out the next day around noon and I called for service which came the following day. I told the new installer what was going on and that it might be wise to start by checking the dish and replacing the LNB. He took me up on the offer and did both these items. As it turns out the LNB was bad (cracked). My guess is that it worked until it had direct sunlight then crapped out, but later recovered when it cooled off. This must have been the case because it worked all day on overcast days.
No issues for the past two weeks so that definitely was the fix.
