Hopper Plus / Joey 4 users check in here!

[tanman]

Did you let it take the whole 40ish minutes to do the update or did you wake it up after the first reboot?

I let it do it's own thing.I was the one who did the reboot(unless the machine did it itself while I wasn't paying attention which was most of the time).

 

[clone1008]

Well here we go again. WJ4 and Vizio failed to startup this morning untill a Joey reboot. All my other Joeys are working great. Are you seeing this issue with some of your customers HipKat? If so, what are you doing for them? Are you still having trouble with your Samsung jgags6? The CEC Less adapter doesn't help. Does anyone know of changing any of the Google settings might help?

What model is your TV?

 

[HipKat]

Well here we go again. WJ4 and Vizio failed to startup this morning untill a Joey reboot. All my other Joeys are working great. Are you seeing this issue with some of your customers HipKat? If so, what are you doing for them? Are you still having trouble with your Samsung jgags6? The CEC Less adapter doesn't help. Does anyone know of changing any of the Google settings might help?

I dunno, Charles. Might be time to replace that WJ4 since it seems to follow the Joey

 

[charlesrshell]

What model is your TV?

Vizio 42" M422i-B1. Purchased January 2015

 

[charlesrshell]

I dunno, Charles. Might be time to replace that WJ4 since it seems to follow the Joey

It doesn't follow the Joey. It stays at the same TV when I swap the WJ4s.

 

[HipKat]

It doesn't follow the Joey. It stays at the same TV when I swap the WJ4s.

Have you tried simply replacing the HDMI Cable?

 

[charlesrshell]

Have you tried simply replacing the HDMI Cable?

Three times

 

[Partysox]

Three times

Just curious have you tried a factory reset on the tv and the WJ4?

 

[charlesrshell]

Just curious have you tried a factory reset on the tv and the WJ4?

No. I will factory reset the TV and then see how goes it tomorrow. If that don't work will do the WJ4. Is there a difference between the factory reset in the Tools menu and the one in the Google menu?

 

[HipKat]

No. I will factory reset the TV and then see how goes it tomorrow. If that don't work will do the WJ4. Is there a difference between the factory reset in the Tools menu and the one in the Google menu?

The Tools menu resets the device. The Google probably just resets ATV settings

 

[clone1008]

No. I will factory reset the TV and then see how goes it tomorrow. If that don't work will do the WJ4. Is there a difference between the factory reset in the Tools menu and the one in the Google menu?

Yes there is a difference. You want this one...

 

[charlesrshell]

The Tools menu resets the device. The Google probably just resets ATV settings

Thanks. Factory reset is just about the only thing I haven't done. Hope it works. Are you seeing this issue with your service calls?

 

[charlesrshell]

Yes there is a difference. You want this one...
View attachment 160391

Thanks

 

[clone1008]

Thanks. Factory reset is just about the only thing I haven't done. Hope it works. Are you seeing this issue with your service calls?

That’s because you’re dealing with a common problem nobody has an answer for. But it is a very common problem. and, it is not exclusive to Vizio, or any other brand of TV.

He already mentioned that it's a known issue a few posts back.

 

[charlesrshell]

He already mentioned that it's a known issue a few posts back.

But he didn't say it was a known issue with his customers.

 

[clone1008]

But he didn't say it was a known issue with his customers.

OMG, I would assume he said that because it's either come up with his customers or in discussions with other people in his field. Does it really matter?

 

[Partysox]

No. I will factory reset the TV and then see how goes it tomorrow. If that don't work will do the WJ4. Is there a difference between the factory reset in the Tools menu and the one in the Google menu?

I haven't used the tools reset I have always used the one in the google menu it resets everything Dish and google, just be aware you may have to call dish to reactivate that WJ4. It's been known to happen. Good Luck

 

[charlesrshell]

Just curious have you tried a factory reset on the tv and the WJ4?

jgags6 have you tried a factory reset for your Joey & Samsung TV?

 

[clone1008]

I haven't used the tools reset I have always used the one in the google menu it resets everything Dish and google, just be aware you may have to call dish to reactivate that WJ4. It's been known to happen. Good Luck

Actually it doesn't. The one in Google only resets Android TV to it's factory default.

 

[charlesrshell]

I haven't used the tools reset I have always used the one in the google menu it resets everything Dish and google, just be aware you may have to call dish to reactivate that WJ4. It's been known to happen. Good Luck

Thanks