So... assuming a user (me) might want to call in or chat to discuss options to keep the bill from increasing in a couple days' time - what's the best number to call and what would I be asking about?
I seem to remember if you commit to two years or something like that, they agree to not raise the price for that long. It's been so long since I was "in contract" I don't even remember what they call it or how to ask for it. Or do I need to call "retention" and threaten to cancel because I can't afford to pay this much? What's the best approach to save a bit, or at least not spend any more?