Ok really quick, just wanted to make sure I am not wrong here. Just contacted DirecTV since my HR-44 box refuses to stay connected to my wifi. I know wifi is not the best way to connect streaming devices, however, in this house at this time. Its the only way possible. I have multiple other devices that use wifi in the house with no issues whatsoever. Roku, computers, phones, etc. I even purchased an extender for the upper floor to make sure the box and my roku get a clean signal. However, I cannot rely on my DirecTV box staying connected. after a few days, it simply drops off. and when I go to reconnect it, it will find the network, but will not connect after entering the password. The only remedy for this problem is to restart the DirecTV box multiple times until it decides to connect, and we start the process over.
CSR today told me that its my wireless router or my ISP thats the problem, and that the diagnostic codes show that the box is working properly. She refused to exchange the equipment, on the chance that MIGHT fix the problem! She refused to answer why all my other wireless products in my house would work properly accept the DirecTV box if it itself wasn't the problem. She just kept telling me I should contact my ISP, which wouldn't have anything to do with my WIFI to begin with. Getting very frustrated. I love DirecTV, but i also love TWC on demand when I had it, and with no internet connection, I cannot use on demand.
Just to show what kind of CSR I was dealing with, I mentioned that DirecTV was not providing all the services like On Demand they had promised and I had paid for. She stated that On Demand was complementary and that I didn't pay for it. TRUST ME LADY, DirecTV is paying for it, and since I pay DirecTV, I am paying for it!
Sorry for the rant, just very annoyed. Anyone have any options for what I should do here?
CSR today told me that its my wireless router or my ISP thats the problem, and that the diagnostic codes show that the box is working properly. She refused to exchange the equipment, on the chance that MIGHT fix the problem! She refused to answer why all my other wireless products in my house would work properly accept the DirecTV box if it itself wasn't the problem. She just kept telling me I should contact my ISP, which wouldn't have anything to do with my WIFI to begin with. Getting very frustrated. I love DirecTV, but i also love TWC on demand when I had it, and with no internet connection, I cannot use on demand.
Just to show what kind of CSR I was dealing with, I mentioned that DirecTV was not providing all the services like On Demand they had promised and I had paid for. She stated that On Demand was complementary and that I didn't pay for it. TRUST ME LADY, DirecTV is paying for it, and since I pay DirecTV, I am paying for it!
Sorry for the rant, just very annoyed. Anyone have any options for what I should do here?
