So you want Dish to only use American parts (more expenseive) and American call centers (more expensive) but somehow cut customer costs. So basically you want higher costs for the company with less revenues. This is everything that the shareholder of Dish would be against (side note, I own no stock in dish). The CEO of a company reports to the board of directors, which in turn reports to the company's shareholders. If Charlie took your suggestions he should be fired.
I do want dish to have american call centers, after all who can better expain the product? Some employee who has Dish Network in their own home or can have access to it, or a bunch of over seas reps that have no idea what channels dish has or doesnt even know what they system is, IE: Script readers.
As far as the parts, They need to be better made. Honestly I could care less where they are made as long as the quality is good. If you have ever been to a CES and seen the chinese made parts or the parts that come out of asia, they are extremely cheap, and flimsy. Not built to last and literally fall apart in your hand. If you don't get a rash from it because god know's whats in the material that it was made from.
Could not have said it better myself.
We are complaining because we have more options with more choices than any other country and any other time in our history. Seriously, there are better things to complain about.
Bob, if Dish is this bad, then why do you continue to support them with your money? You do have other choices.
Simple, They have me hooked via hardware and contract, but that's not the real reason. I simply believe in dish. I know that dish can be alot better than what they are or appear to be. Its disappointing when you know that dish could be the number one satellite company out there but its all of the political games, as well as upper management that keeps it from being number one. Yea sure anyone can play arm chair quarterback, but the difference between me and an armchair qb is that I know if I was given the shot as CEO, that I can make good on the things I say and I know under my direction that dish would be the number one satellite company within 3 years. In-fact if it didn't happen, I would forfeit my entire pay beyond a living wage of 45,000 (the family has to be taken care of) until it did happen.
Believe you and me, If I could get my ass off this chair and run things directly from Charlie's seat, I would be there and then some more. The only thing thats stopping me from doing it myself and launching a competitive service, is a few hundred million dollars. Once I got there, I would simply do it better than everyone for the same price or cheaper.