Super Joey crashing?

[AFWS]

Anybody had the Super Joey constantly crashing/restarting? I noticed it will crash/restart when selecting a show on demand. Also, tested out the voice remote yesterday and it also crashed when selecting a show. Any idea why it’s doing this? The Hopper and Joeys don’t do this.

 

[LQQK]

Is the super Joey the same as a 4K Joey?... if yes ours does regularly.

 

[Bobby]

Is the super Joey the same as a 4K Joey?... if yes ours does regularly.

No, the Super Joey is a device that adds 2 extra tuners to a Hopper 2000/ Hopper with Sling.

 

[DISH Support]

Anybody had the Super Joey constantly crashing/restarting? I noticed it will crash/restart when selecting a show on demand. Also, tested out the voice remote yesterday and it also crashed when selecting a show. Any idea why it’s doing this? The Hopper and Joeys don’t do this.

With the Super Joey rebooting on its own like that, there could be an issue either with the tuners in the Super Joey or with the connections from the Hopper to the Super Joey. We would definitely want to look further into this with you to see which might be the cause. You can reach out to our technical chat support here for further assistance.

 

[JSheridan]

With the Super Joey rebooting on its own like that, there could be an issue either with the hard drive in the Super Joey or with the connections from the Hopper to the Super Joey. We would definitely want to look further into this with you to see which might be the cause. You can reach out to our technical chat support here for further assistance.

Hard drive in the Super Joey?!? I don't think so.

 

[DISH Support]

Hard drive in the Super Joey?!? I don't think so.

Thank you for pointing this out. We have corrected the term in our post.

 

[remzi777]

Something is causing trouble with the Super Joey when it uses an internet feature of the Hopper system.

 

[DISH Support]

Something is causing trouble with the Super Joey when it uses an internet feature of the Hopper system.

Hey there! That's not what we like to hear. Could you tell us a bit about what's going on?

 

[remzi777]

In the OPs description, the Super Joey crashed when trying to do a feature which requires internet. Maybe reset the internet connection to the Hopper? Let it bridge to super/Joeys again?

 

[AFWS]

Maybe reset the internet connection to the Hopper? Let it bridge to super/Joeys again?

That’s worth a try. Like you said, it seems to only happen when doing internet features.