Strange Hopper behaviour

[ERSanders]

Our Hopper system with two Joeys had been freezing (in live mode and repeated in recorded mode) both audio and video for one to three seconds, buffering the lost signal so it later plays in "catch up" mode. Both the hopper and LNB have been replaced. The trees nearby have been trimmed using the Signal Finder app to visualize that the line-of -sight is clear. Any ideas, Dish coming back Saturday to investigate again?

 

[HipKat]

Our Hopper system with two Joeys had been freezing (in live mode and repeated in recorded mode) both audio and video for one to three seconds, buffering the lost signal so it later plays in "catch up" mode. Both the hopper and LNB have been replaced. The trees nearby have been trimmed using the Signal Finder app to visualize that the line-of -sight is clear. Any ideas, Dish coming back Saturday to investigate again?

Those apps aren't exact, is there any chance that any trees are closer to the LOS than you might think?

 

[ERSanders]

HK, does not appear so. Also the tech was here and after I mentioned the possibility of tree issues, he did not react nor suggest anything regarding them.

 

[HipKat]

HK, does not appear so. Also the tech was here and after I mentioned the possibility of tree issues, he did not react nor suggest anything regarding them.

The only other 2 things that could cause that in most cases is a bad LNBF or something in the cabling, typically water infiltration.