Smart card Issue

[andyin137]

Today I was watching TV and my channel went out with a message about Smart card(message 005)checked all other channels and they were out too.So I reset receiver and everything came back.anyone know why this is occurring ,do I need to do something .I just activated (last week ) this replacement receiver and it seems to me if problem with Card it would of shown up immediatley.
Anyone else experiencing this issue.

 

[HIFI]

I'd say if the software is current, you may have an internal card reader failing.

 

[CK SatGuy]

I'd say if the software is current, you may have an internal card reader failing.

If that's the case, then the receiver needs to be replaced again. The same thing happened to me when I was using a replacement 722 a few months ago.

 

[Stargazer]

I been seeing this happen from time to time on different receivers throughout the years (last one was within the past few months with a 301/311 receiver).

 

[MattG@DISH]

Today I was watching TV and my channel went out with a message about Smart card(message 005)checked all other channels and they were out too.So I reset receiver and everything came back.anyone know why this is occurring ,do I need to do something .I just activated (last week ) this replacement receiver and it seems to me if problem with Card it would of shown up immediatley.
Anyone else experiencing this issue.

Can you send me your account number or phone number along with the Receiver and Smart Card numbers that are listed on your system info screen? Also, has this happened again since you posted this?

 

[Jim5506]

Try removing the card and reseating it. Maybe clean the contacts on the card with a pencil eraser.