Site is slooooow

[Bobby]

I had one moment where all I had on the page were large versions of the reaction icons, avatar thumbnails, and menus all running down the left side of the page. A refresh restored everything back to normal.

I saw that earlier this morning. I figured our English fixer was fixing. I came back later and all seems well. Although I did have a slight slowdown just now and I figure our fixer has finished dinner and is playing some more.

 

[Scott Greczkowski]

Ok I am talking with Matt in emails. First off Caching is still off. It is off so that he can test to make sure all the other services are operating properly. We were having max connection errors earlier and he wants to make sure those are gone.

Secondly, he is starting to feel that there is a hosting issue and NOT an issue with the server. He said some operations he did should have taken seconds took minutes to do, yet the server itself didn't show any issues. I just mentioned to him that the hosting suggested me migrate to NY or LA. He hasnt repplied to me on that yet. But again if we do that some people could be without us for up to 24 hours as some ISP's do not do DNS correctly. (Not to mention I would need to move our DNS server off of this server first. since it is hosted here as well,)

So that is where we are at. He is still in there keeping an eye on things. When caching is on it should be even faster but if there are issues at the datacenter we will still see issues.... (And that pisses me off.)

 

[primestar31]

But again if we do that some people could be without us for up to 24 hours as some ISP's do not do DNS correctly.

Well, if you MUST, you MUST. It certainly can't stay the way it is, just hoping for it to suddenly go away... It's going on long enough now, there may be new people that have just given up coming back altogether.

Hey, once he has it all repaired/optimized as far as he's concerned, maybe he can figure out what your Google ads issue is, and why income has dropped so much.

 

[Scott Greczkowski]

Honestly Google (and internet ad revenue in general) is like that for everyone. Here is where we are this minute.

Ad blocking is the norm now. And even for many people not blocking ads their routers are now doing it. I know asus had a rollout that now blocks them with a change to your dns server.

We could block those blocking them but I estimate 90% of our traffic would be gone.

 

[Scott Greczkowski]

Matt is suggesting moving to a new host.

It is 7 pm there now and he is headed home for the night. He still has things in test / monitoring mode.

He is going to get me a list of other hosts which can meet our budget and get it to me tomorrow.

So we are done for tonight.

 

[Willh699]

i don't care how you fix it, i just hope you guys can fix it.

by the way, access of SatelliteGuys on Tapatalk is also impacted by this ongoing server issue.

 

[Scott Greczkowski]

i don't care how you fix it, i just hope you guys can fix it.

by the way, access of SatelliteGuys on Tapatalk is also impacted by this ongoing server issue.

Yeah Tapatalk is giving me an error of you have no permission to reply. I want to see if I can fix it but have been told not to touch anything so that the logging and reports are not effected.

I thing we will really be moving. He is working on getting me a list of providers for about the same we are paying a month now.

I am also tempted to have HIM move SatelliteGuys to the new host as well so that way everything can be tuned out of the gate, with minimal downtime.

 

[Almighty1]

Ok I am talking with Matt in emails. First off Caching is still off. It is off so that he can test to make sure all the other services are operating properly. We were having max connection errors earlier and he wants to make sure those are gone.

Secondly, he is starting to feel that there is a hosting issue and NOT an issue with the server. He said some operations he did should have taken seconds took minutes to do, yet the server itself didn't show any issues. I just mentioned to him that the hosting suggested me migrate to NY or LA. He hasnt repplied to me on that yet. But again if we do that some people could be without us for up to 24 hours as some ISP's do not do DNS correctly. (Not to mention I would need to move our DNS server off of this server first. since it is hosted here as well,)

So that is where we are at. He is still in there keeping an eye on things. When caching is on it should be even faster but if there are issues at the datacenter we will still see issues.... (And that pisses me off.)

Well, if the problem is the hosting provider, then you would move but not to another location of the same hosting provider since you will experience the same problem sooner or later and we already know they still haven't fixed a problem so the track record is important too so moving to a different hosting provider that is multi-homed to different tier 1 providers would work better at a location network wise would meet the requirements for the users as when it comes to the internet, the physical location does not really define how long the routing is. You can be across the street and it can still go cross country as it depends on where the peering between the two ends are done for different users. So the idea of a new provider is good as long as it's within the current cost or cheaper. The problem could also be somewhere inside the hosting providers network like routers and switches and they are overselling their capacity.

 

[Scott Greczkowski]

Just an update...

I just spent the last 5 hours going through the list of recommended hosting I received. And after going through all of them, and reading a lot of reviews and doing some tests, I have ordered us a new server.

In the move we go from an AMD EPYC™ 7282 to a AMD EPYC™ 9634. But based on the feedback from Matt he feels we can move from 16 cores down to 12 cores. We are also moving down from 64 gig of ram to 32 gig as our current system is only using 20 gig of ram. His feeling is why pay more if we are not using it and still have a lot of memory spare.

We also will move from a 320 gig NVME setup to a 2 TB NVME setup. With that we will be moving the attachments back to our server and not serving it from the cloud server. This saves us greatly on CDN costs.

In addition as you may have seen I have purchased myself a QNAP Nas for Christmas, and have been backing up our server to the NAS since the end of January. I have been paying extra for external storage for the backups. This is another costs that can be eliminated.

We also pay another company to host our data files (CSS, Java, templates etc) in CDN, since these are the biggest and most accessed files on the sites I am for now keeping that CDN. Matt says we don't really need it, but in the end it does help things.

Matt has agreed to move SatelliteGuys from the old server to the new server and fully configure the new server for us.

He started working on the DNS and began moving the DNS servers off our current server and set our DNS up on a different server (in fact the same service that provides our CDN service. Because we already use them for CDN this service is provided to us by them for free.

So now we wait for the new server. He was going to start moving us today, but this host says it can take up to 24 hours for them to provision things.

And that is where we are at now. The current server is running... ok. I can see however it does have its moments.

Hopefully this will all be behind us soon.

 

[Foxbat]

Wow, Scott, quite the exciting past week! Thank you for going the extra mile for us users!

If I can, once you know the potential direction you're going for in a site name, I can see if my logo design skills are still working, or if they retired with me.

 

[telstar_1]

I have found the nonaccess issues to be few and far between, to ultimately being of no practical consequence. So guess this is simply a big thumbs-up for site management, especially given the level of technical concerns apparently seen.