I dropped my JVC unit on the garage floor and it wouldn't pick up the signal. When I called to cancel they offered me a free radio not to quit. I said fine, but on one condition, does this free radio have a home docking station, they said yes, but they were out of them and call back in a few days and they would have them. A few days later I got my freebie so I called to turn on and get a docking station. They stuck me $15 to switch radios then told me that the free modle they sent me was a vechile only modle. I was pi**ed. I do most of my listening in the house. So I canceled. After about a week I went to the Shack and bought a $69 unit for $49, coughed up the $15 and was quite happy. About a week later the unit kept going off and on so I took it back to the Shack and they replaced it with no problem. When I called to activate the "new" one, boom $15 again. I told them that I shouldn't have to and wasn't paying the fee because the unit was defective. The woman gave me some lip then said she had to talk to a supervisor. The fee was waved. About 3 weeks later I tuned on the unit and it popped. The display was discolored like a broken plasma TV screen. Off to the Shack I went, they took care of me, I then called to activate the new "new" one. I told the gentleman right off the bat what had happened and that I was not paying another fee, he said no problem and 5 minutes later I was listening Jimi Hendrix and all has been fine. I am waiting for baseball season to see how their broadcast are. That will factor in my decision to renew or not. I have to admit that I did miss my classical music at night and that's the main reason I went back. That is my experience with Sirius/XM.
