Your doing better than me, I typically can't understand them when I do have to talk to them.
It doesn't take much to SEE the new updated rate that they try to get you to pay.
Awhile back I had 2 radios and probably the top package, I listen to my stuff, she listens to entirely different.
I got that bill ahead of time and it said I owed $600 for the next year ...
I call and told them they must be on Drugs if they think I'm paying that much for a year.
They understood and gave me the rate I had the previous year.