Hi,
I apologize if this has been covered previously but I couldn't find an answer to my problem using the search tool.
I have two Dish receivers, a VIP211 HD box and a DVR 625 box. Approximately two days ago, I lost the signal to my 625 box. After several resets and a thorough cable check, this box is still searching for a signal. I ran the system info test, which resulted in the dreaded "red x" box for all three satellites.
My VIP211 has absolutely no problem receiving a strong signal and passed the system info tests with flying colors, so my question is: what is going on with my 625? I noticed on the "point dish" screen that there is a message stating that a recent software upgrade may make it appear as if I have a lower signal strength, but in truth the signal is the same as it was before the software upgrade. When I checked both the 110 and the 119 using the "Point Dish" tool, I got a strong signal for both, but was told during the 119 check that I was locked on to the wrong satellite (110 W rather than 119). How could this possibly happen? This box was perfectly fine three days ago and my other box is functioning properly.
I apologize if this has been covered already- I am a satellite newbie and a bit clueless regarding the technical side of things. Any help would be much appreciated!
I apologize if this has been covered previously but I couldn't find an answer to my problem using the search tool.
I have two Dish receivers, a VIP211 HD box and a DVR 625 box. Approximately two days ago, I lost the signal to my 625 box. After several resets and a thorough cable check, this box is still searching for a signal. I ran the system info test, which resulted in the dreaded "red x" box for all three satellites.
My VIP211 has absolutely no problem receiving a strong signal and passed the system info tests with flying colors, so my question is: what is going on with my 625? I noticed on the "point dish" screen that there is a message stating that a recent software upgrade may make it appear as if I have a lower signal strength, but in truth the signal is the same as it was before the software upgrade. When I checked both the 110 and the 119 using the "Point Dish" tool, I got a strong signal for both, but was told during the 119 check that I was locked on to the wrong satellite (110 W rather than 119). How could this possibly happen? This box was perfectly fine three days ago and my other box is functioning properly.
I apologize if this has been covered already- I am a satellite newbie and a bit clueless regarding the technical side of things. Any help would be much appreciated!
