Hi all, I've had Dish Network (with a Super Dish) since around the middle of May and for the most part it has worked great. We have it hooked up in two rooms (one in the bottom-floor living room and one in a bedroom upstairs) and the living room one works just great, but not the upstairs one... I remember for the first day or two we had it, the upstairs one would get pixels on the screen and freeze every once in a while... but that went away and I haven't had problems with it for the past 2 months or so.
Now ever since we caught the tail end of Hurricane Dennis (I live in KY and all we got was a lot of rain... not much wind) the receiver upstairs keeps giving the error "Acquiring satellite signal" (error 015 I believe) every 5-15 minutes I'd say. Sometimes it appears on for a few seconds, sometimes a few minutes. There's also a quite a lot of pixeling and audio glitches (not a terrible amount but enough to get on my nerves).
I wrote down some of the signals I'm getting from the three satellites on the receiver upstairs (the one not working right) and here they are:
[Satellite 119]
Transponder 18 - 105 (every once in a while jumps from 98-125)
Transponder 19 - 107
Transponder 20 - 101
[Satellite 110]
Transponder 18 - 108
Transponder 19 - 108
Transponder 20 - 106
[Satellite 105]
Transponder 18 - 65
Transponder 19 - 66
Transponder 20 - 67
When the guy first installed it, it was pretty tricky because some trees are in the way... but after a few attempts we finally got it. I don't believe it's an issue due to strength or anything in the way because I've never had a problem with it downstairs in the living room.
I've measured off about how long the coax cables are, thinking that they might be the problem... and from the bedroom to the splittler it's about 85 ft. and from the splittler to the dish it's about 115 ft. of course give or take some feet-- which comes to around 200 ft.
I've emailed Dish about it and they told me to reset the receiver, try to unplug it, try to reinsert the smartcard, and make sure all of the connections are tight. I did all of that and it didn't help it at all.
Can someone please help and give your opinion on what you think could be wrong/what to do next? I suppose I should call Dish Network and have them come out here... I'd rather not because my first few experiences with them coming here to install it weren't that good, but I'll call them and have setup an appointment if needs be... I'd just like to try to get an idea of what's wrong at least first.
Thanks in advance,
Neal
Now ever since we caught the tail end of Hurricane Dennis (I live in KY and all we got was a lot of rain... not much wind) the receiver upstairs keeps giving the error "Acquiring satellite signal" (error 015 I believe) every 5-15 minutes I'd say. Sometimes it appears on for a few seconds, sometimes a few minutes. There's also a quite a lot of pixeling and audio glitches (not a terrible amount but enough to get on my nerves).
I wrote down some of the signals I'm getting from the three satellites on the receiver upstairs (the one not working right) and here they are:
[Satellite 119]
Transponder 18 - 105 (every once in a while jumps from 98-125)
Transponder 19 - 107
Transponder 20 - 101
[Satellite 110]
Transponder 18 - 108
Transponder 19 - 108
Transponder 20 - 106
[Satellite 105]
Transponder 18 - 65
Transponder 19 - 66
Transponder 20 - 67
When the guy first installed it, it was pretty tricky because some trees are in the way... but after a few attempts we finally got it. I don't believe it's an issue due to strength or anything in the way because I've never had a problem with it downstairs in the living room.
I've measured off about how long the coax cables are, thinking that they might be the problem... and from the bedroom to the splittler it's about 85 ft. and from the splittler to the dish it's about 115 ft. of course give or take some feet-- which comes to around 200 ft.
I've emailed Dish about it and they told me to reset the receiver, try to unplug it, try to reinsert the smartcard, and make sure all of the connections are tight. I did all of that and it didn't help it at all.
Can someone please help and give your opinion on what you think could be wrong/what to do next? I suppose I should call Dish Network and have them come out here... I'd rather not because my first few experiences with them coming here to install it weren't that good, but I'll call them and have setup an appointment if needs be... I'd just like to try to get an idea of what's wrong at least first.
Thanks in advance,
Neal
