Retailer Chat 1/12/16

[Scott Greczkowski]

Also remember that if you do it through DIRT here at SatelliteGuys, they normally take very good care of our members on updates.

 

[Ziptied]

Definitely not suggesting members go through my Co. for an actual upgrade. I limit my jobs to my local area. Just offering the info if they'd like to know.

 

[Scherrman]

Ziptied is right. There are only two pieces of info needed in order to look up a customer's account to see what Plan they are. It also shows what programming and how long you've been a customer. I just looked up my account a little bit ago to see what it would cost me.

 

[dare2be]

What are the 2 pieces of info?

 

[Scherrman]

What are the 2 pieces of info?

Name or phone on account
Dish account number

I guess it's two of three types of info.

 

[charlesrshell]

Yehaa, I am rated a grade A. I thank I am still going to hold off upgrading to Hopper 3 until it is out for a while. It is a bummer that my 1000+ dish has worked good all these years to spot all the WA birds and 118.7. Now I will have to install a wing dish for 118.7.

 

[Scherrman]

Yehaa, I am rated a grade A. I thank I am still going to hold off upgrading to Hopper 3 until it is out for a while. It is a bummer that my 1000+ dish has worked good all these years to spot all the WA birds and 118.7. Now I will have to install a wing dish for 118.7.

I sent your question to the Dish chat email but they did not go over any retailer questions today. Sorry.

 

[charlesrshell]

I sent your question to the Dish chat email but they did not go over any retailer questions today. Sorry.

Thanks Scherrman for sending the question.

 

[harshness]

You will not know what you qualify for until you inquire with Dish or a retailer. NO ONE KNOWS how or why you are rated as you are so it's worthless to ask. This is Dish's own customer rating system and is based on numerous criteria. The only way to find out is to ask how much an upgrade will cost you with Dish or a retailer.

This should be embedded as a watermark in all DISH forums.

 

[harshness]

Makes you wonder why they feel they need to have this out so fast.

Perhaps because they promised Carbon and the touchpad remote last year?

 

[Ziptied]

Vivek said in todays chat that there were over 15K beta testers testing the new remote and UI since last years CES. Hopefully, the bugs have been exterminated.

 

[charlesrshell]

Where did the post go that described the three different customer ratings for upgrading to Hopper 3?

 

[bluegras]

i would like to know my grade is also so when i upgrade at the end of the month i wonder if everything will be fine with me.

 

[harshness]

Now I will have to install a wing dish for 118.7.

The FSS dish is already installed and if it is done right (with bracing), it would be a huge pain to move it. They'll probably just add the appropriate 1000.2 elsewhere as part of the H3 installation.

 

[harshness]

i would like to know my grade is also so when i upgrade at the end of the month i wonder if everything will be fine with me.

Re-read post #10 until you figure out how and when that's going to happen.

 

[charlesrshell]

i would like to know my grade is also so when i upgrade at the end of the month i wonder if everything will be fine with me.

See post #60.

 

[charlesrshell]

The FSS dish is already installed and if it is done right (with bracing), it would be a huge pain to move it. They'll probably just add the appropriate 1000.2 elsewhere as part of the H3 installation.

I am going to wait and see if any more new Hybrid LNBs come out for the 1000+ dish that includes 118.7. It is hard to believe DISH didn't come out with the new LNB. Maybe there are plans to move all the international channels off of 118.7.

 

[Martinmac1982]

Sorry I'm confused, existing customers who lease a Hopper with sling currently are going to have to pay $150 or $300 (if they dont get the upgrade free) how about the people who lease one of the older hoppers (such as me paying 12$/month for a hopper with sling)does that mean ill only have my monthly fee increased to $15/month or will i have to shell out in excess of 100$???

 

[Shooter33]

Thanks Scherrman. Good job.

I agree, I always enjoy reading your opinion's over the years Scherrman
Thanks for including us with the info !!

Steve

 

[charlesrshell]

I agree, I always enjoy reading your opinion's over the years Scherrman
Thanks for including us with the info !!

Steve

I enjoy reading all the info/opinions from the Retailers. I think they are a very big help to us SatGuys along with the DIRT folks and Scott.