My old 501 dvr receiver is obsolete so I took Dish's offer to replace it at no charge with a 512 dvr receiver. Got the 512 activated yesterday but its fan is way too noisy for use in the bedroom. (My old 501 dvr was completely quiet. I have a 722 in the living room that operates two TVs and it work great but I don't need another 722.) Is there any good current model that is quieter than the 512?
Interesting story: When I complained to Dish yesterday about the unacceptable noise level of the 512 and asked for a solution, the customer service guy said the 512 is known to be loud and he offered to replace it (free of charge and without a 24-month agreement) with a 612 hd dvr which he said is much quieter. He said he would mail me a return sticker for the 512. Great, I thought to myself...what excellent service for this 14-year customer. However, when I called Dish this morning with another question and asked to confirm when to expect shipment of the 612 I was told there is no record of a 612 being ordered for me and it would be impossible for them to send me one without a new 24-month agreement. In other words, the first service rep yesterday did not place an order to send me a 612 even though he said he would. I was told today that if I don't want a 24-month agreement I would have to purchase a new receiver. Huh? What a strange turn of events.
My research on the 612 finds that it is also extremely noisy so I don't want that one in my bedroom either.
What to do?
Interesting story: When I complained to Dish yesterday about the unacceptable noise level of the 512 and asked for a solution, the customer service guy said the 512 is known to be loud and he offered to replace it (free of charge and without a 24-month agreement) with a 612 hd dvr which he said is much quieter. He said he would mail me a return sticker for the 512. Great, I thought to myself...what excellent service for this 14-year customer. However, when I called Dish this morning with another question and asked to confirm when to expect shipment of the 612 I was told there is no record of a 612 being ordered for me and it would be impossible for them to send me one without a new 24-month agreement. In other words, the first service rep yesterday did not place an order to send me a 612 even though he said he would. I was told today that if I don't want a 24-month agreement I would have to purchase a new receiver. Huh? What a strange turn of events.
My research on the 612 finds that it is also extremely noisy so I don't want that one in my bedroom either.
What to do?
