Refund on 625...please help!!

[jself1982]

After several weeks of waiting on dish to send me boxes to return my leased 625 back to them, they failed, came up with several excuses why I didn't receive the return labels or a box to return the 625 back and then I received a $300 charge on my credit card for unreturned leased merchandise (the 625)...so I called Dish, got a tech CSR on the line, an American!, and got the address and all the good info on where to send the box, got in the car, took it to UPS store (as the CSR insisted)--included all my acct info with the receiver, got shipment confirmation...paid for shipping out of my pocket $19...now 6 weeks later after they received the 625, I have no $300 refund yet, the CSR's claim they don't know what I am talking about--has anyone else had this problem? I have confirmation receipt that it was received 6 wks ago w/ all my acct info...still no refund...can someone put light into this situation?? Would hate to see that I have purchased so much from them and have to lose $300 because a lack on their part....can you all help me with a solution if you have had this same problem?

OR ELSE I GOT A 622 AND A 211 FOR SALE!

 

[Jim5506]

Send all pertinent info to ceo@echostar.com .

 

[jself1982]

Will an email there actually be responded back by a real person or an auto reply message? You honestly think this will work?

 

[Jim5506]

Include your phone #. They will personally contact you.

 

[jself1982]

Thank you, I will certainly do this asap.

 

[boba]

You probably missed 1 VERY important step in the return process. If you had received the shipping boxes you would have a RA# Return Authorization number that the account would be tracked by. The Tech support CSR should have given you one. Now your best hope is ceo@echostar.com. GOOD LUCK you will need it in the black hole of returned equuipment.

 

[bnewt]

I had a similar problem..........not as expensive.

When I upgraded to the 625, I was told that I could return an old 2700 for a $25 credit to help offsett the upgrade cost. I did this, but had to wait 2 billing cycles and several phone calls to get the credit.

 

[jself1982]

It has just been 2 billing cycles...so hopefully I will get it back soon...

I also did ask for an RA# because I was familiar with the process, and the CSR advised me I didn't need one if I was returning the merchandise myself.

My main question now is, if I go thru the ceo email and a few more calls, will I be successful?? LOL--Because we all know how Dish CSR's can be (especially the half american's reading a script)

Thanks you all for the input and the help, maybe something good can come out of all this! :up