New Wireless Joey Info!!!

[lucky86]

If you have your own, you can activate. If you need a leased Wireless Joey, you can't get it shipped.

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[charlesrshell]

If you have your own, you can activate. If you need a leased Wireless Joey, you can't get it shipped.

Thanks lucky86

 

[Scherrman]

If you have your own, you can activate. If you need a leased Wireless Joey, you can't get it shipped.

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The video on the Portal is a little confusing. It states that if a customer is only adding a Wireless Joey to their account, they will be shipped a Joey and Access Point for them to setup themselves. No technician visit will be required. The video says nothing about whether they purchase it our are leasing it.

Just so everyone here knows, you have to request a Wireless Joey. Dish will not suggest it to you unless you are asking for a wireless solution.

 

[3HaloODST]

Adding or swapping out a receiver should not affect your credits.

I certainly wouldn't take that for granted.


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[lucky86]

If you purchase your own from a 3rd party retailer and already have it in your hands, you can call in and activate it yourself.

If you want to call DISH to get a Wireless Joey, that will require a technician visit. DISH is not shipping Wireless Joeys upon launch.

Hopefully that is more clear.

 

[3HaloODST]

The 922 is not only a pos but was the bastard child when I worked there. It 'worked' for some, busy the vast majority complained about it. I remember talking to a customer 5 times about their 922 in just over a months time(I wasn't the only agent they spoke with) and the technician. I ended up getting promoted a couple times and I could always count on talking to that customer again, no matter where I was at, about what is 922 is screwing up this time. That was just one example. Even the people with success stories hated that damn reciever. Worst thing ever, except it bred us the hopper. I love my hopper. And would more then be happy to give up some capabilities like interchangeable EHD in the RV. However for what you are asking, get a blu ray player, and go to red box for your 3d viewing. That will keep you happiest. You guaranteed will not be happy with a 922. And that's after having almost every tv provider out there, 922 is the worst. PS likely any workorder created on the account will lose your grandfather superstations. This includes adding and or changing equipment.

To clarify, I am not saying that you will absolutely lose your superstations. Dish uses two systems for their account activity. One is called CSG, the other is called Promo. Promo is what every agent you speak with uses. CSG is the back system that controls any and everything dish related, for a higher office. In promo, any change whatsoever, that gets saved(we called it finish and review), would create and close a work order. This includes adding,changing, removing programming and equipment. If they have worked a system where the system will not use an equipment change as the type of work order that will give up grandfathered programming, then cool. If this is a possibility, then it would be done, most likely in CSG. Since that system can have manual changes in it that the auto system(promo) wont do. Dirt does not have access to CSG, but those higher offices, I mentioned, may have a close tie with them. Especially since they are all based out of Co. I hope that breaks down the "work order" portion of this conversation.

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[charlesrshell]

In the Wireless Joey & Wireless Joey Access Point Getting Started Guide, on page 50 Exhibit Fees, there is a fee called DISH Pause at $5.00 per month. Does anyone know what this fee is for?

 

[ChadT41]

Not sure I understand why I was quoted on that, but I'll take it.

 

[charlesrshell]

In the Wireless Joey & Wireless Joey Access Point Getting Started Guide, on page 50 Exhibit Fees, there is a fee called DISH Pause at $5.00 per month. Does anyone know what this fee is for?

Never mind. I should have searched it first. Found out what it is.

 

[osumike]

The video on the Portal is a little confusing. It states that if a customer is only adding a Wireless Joey to their account, they will be shipped a Joey and Access Point for them to setup themselves. No technician visit will be required. The video says nothing about whether they purchase it our are leasing it.

The video on portal, from what I understand, is incorrect. Their latest announcement says that even though the latest training video said they'd do ship and self install, that is in fact incorrect. The only way to get wj is to call csc and setup a tech visit. Also says that they will do the self install eventually, just no time table for that at this time.

 

[3HaloODST]

Not sure I understand why I was quoted on that, but I'll take it.

It was in reference to any receiver changes causing "grandfather" credits to be dropped.

 

[Scherrman]

Hopefully today I can get away from work and install mine at home.

 

[samy60]

I installed mine last night. AP in the front room and Joey in the basement. Signal strength of about 46. So now I guess I have to have someone come out to my house to call Dish to activate it! This really blows.......

 

[charlesrshell]

I installed mine last night. AP in the front room and Joey in the basement. Signal strength of about 46. So now I guess I have to have someone come out to my house to call Dish to activate it! This really blows.......

Try calling first or contact DIRT.

 

[samy60]

I will try Dirt first. Hopefully that will work.

 

[lucky86]

You don't need a tech, just call to activate.

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[Scherrman]

I installed mine last night. AP in the front room and Joey in the basement. Signal strength of about 46. So now I guess I have to have someone come out to my house to call Dish to activate it! This really blows.......

If you purchased the equipment all you need to do is call Dish to activate. DIRT may be able to activate it also. I would be concerned with that signal strength. Anything over 45 is considered to be good but they say you should allow for a +/- 10 to the signal. Dish made it sound like weather could even affect it.

 

[lucky86]

With 45,he shouldn't see any issues, but I agree, the stronger you can get it, the better.

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[samy60]

Thank you both. I will call when I get home.

 

[Scherrman]

I just got back from installing mine. So incredibly simple. Only took about 45 minutes for the whole thing and that includes calling to activate it. I could tell the CSR was a little confused how to handle it because he kept going on hold, I'm assuming to ask questions. He did a good job though and was able to get my Wireless Joey activated right away and swapped out with my regular Joey.