Just called them up and they sent me over to technical support. I told them about my guide issues and that I wanted to see about a new receiver and they asked me if I planned to upgrade to a 3D TV and they said that they would upgrade me since the H20 isn't 3D capable.
So I get a guaranteed upgraded receiver and I will get the new HD Guide when it rolls out. Yay me!!!
Thanks for your help.
Good for you ...