Letter to CEO...will it help?

[SHADO 1]

Date: Sat, 29 Jul 2006 10:22:22 -0700 (PDT)
From: "MY NAME HERE" <XXXXX.XXXX@yahoo.com>
To: ceo@echostar.net

Subject: Getting local HD Channels St. Louis

Hello. My name is "MY NAME HERE", acct# xxxxxxxxxxxxxx. Here is our problem. I require the new dish 1000+ to pickup the local HD stations. I placed the order and the CSR setup the appointment. To my surprise my SD locals disappeared. I called back and I was told they had to take them off until the order was completed. Strange that has to be because I know other people that ordered the dish and did not loose the locals. Well my appointment has been pushed back three times since then due to lack of equipment, and I still have no locals. I called an account specialist to see if an exception could be made and have the locals turned back on (SD) since I now have to wait another three weeks. She said that the system shows that I'm being billed for them, but the system will not let them bypass the work order. My question is what can be done about this? I cannot get my locals over the air, so getting them through the sat is my only option. Can you turn them on, or at least send the 1000+ directly to me so I can have it installed by someone locally? Please email me with a response or call me at home.

"MY NAME HERE"
Very Frustrated Customer

 

[lakebum431]

I think you are very likely to get a response on Monday. Sorry to hear about your trouble.

 

[coug7669]

It depends. When I emailed concerning why I only received one credit when returning two receivers, I never received any replies via email or telephone. After many emails to charlie and no response and no progress via csr, I had to threaten to cancel my account before I received my 25$ credit for my second receiver. This is after giving Dish over 6000$ over the last 3 years. Needless to say as soon as fiber rolls into my area I will leave dish and never return.
Since your situation is slightly different Dish may reply.

 

[SmityWhity]

Let me get this straight!

You have working service. Although an upgrade, it is actually adding additional service (HD Local). So they stop some of your service while they figure out what month they are going to add the new service, but still going to charge you for everything even while not providing it to you.

And I thought I was the only one eating : those mushrooms near Denver, CO!

EDIT:
They should give you unlimited PPV (and adult) channels.

 

[Jim5506]

They should compensate you in same way for the loss of service due to THEIR incompetence, I have seen others compensated for such.

 

[Super Dave]

If what you say is true, you are being billed for services not rendered, then start filing complaints with the correct authorities to get their attention. I'd start with bbb.org and ftc.gov. Charging for locals and turning them off and then not resolving the issue is low. Why would they turn them off in the first place?

 

[luckycat]

Date: Sat, 29 Jul 2006 10:22:22 -0700 (PDT)
From: "MY NAME HERE" <XXXXX.XXXX@yahoo.com>
To: ceo@echostar.net

Subject: Getting local HD Channels St. Louis

Hello. My name is "MY NAME HERE", acct# xxxxxxxxxxxxxx. Here is our problem. I require the new dish 1000+ to pickup the local HD stations. I placed the order and the CSR setup the appointment. To my surprise my SD locals disappeared. I called back and I was told they had to take them off until the order was completed. Strange that has to be because I know other people that ordered the dish and did not loose the locals. Well my appointment has been pushed back three times since then due to lack of equipment, and I still have no locals. I called an account specialist to see if an exception could be made and have the locals turned back on (SD) since I now have to wait another three weeks. She said that the system shows that I'm being billed for them, but the system will not let them bypass the work order. My question is what can be done about this? I cannot get my locals over the air, so getting them through the sat is my only option. Can you turn them on, or at least send the 1000+ directly to me so I can have it installed by someone locally? Please email me with a response or call me at home.

"MY NAME HERE"
Very Frustrated Customer

I had exactly the same issue recently when I upgraded to a 622 DVR. They scheduled a 1000+ appt for a few weeks out, and eliminated all locals (even SD). It was a total pia. I got very, very lucky - the last support rep I spoke to (btw I always go to "technical support") was a long-time Dish employee who knew what the problem was (if there is an outstanding order they can't change programming without first cancelling the order), and used an "older system" to just turn on my SD locals without impacting anything else. So if you get the right person they can in fact fix it without screwing your work order up.

And yes email to ceo@dishnetwork.com does help, usually.

 

[ZTaylor]

I have a work order in to install the 1000+. Original date of install was in the end of July, then they called a pushed it back to Aug 8th. But I never lost my sd locals.