Just got dish and it went dead in 2 hours

[johnch08]

Just wondering if anyone has any ideas as to why/how my newly installed service went dead. Got it working fine this afternoon, watched for 30 minutes or so, came back around 5pm and got the searching for signal message on all 4 tv's. Called customer service, did the reboot, did the switch test, they finally said a technician will be out Monday. Problem is, other members of my family are already ticked off about this and want it fixed right now. I am going to try and call tomorrow and see if someone can come.


I checked the dish, its fine, nothing in its way or anything, cables are all tight.

(2 dual tuners, 1 dvr/1 standard, 4 room setup)

 

[Jordan420]

call your installer & get them back to fix it NOW

 

[diu.steve]

Two hours, seems just long enough for a DP Plus Twin to warm up. With two dual tuners in a dish 500 market, I'm betting thats what type of LNB you have. There has been a lot of remanufactured DPP Twins circulating lately which is likely the culprit.

 

[johnch08]

The local office closed at 5pm. But I am going to call and tell them to please fix it Friday. If they dont come until Monday, it is going to be 3 against one in keeping Dish.

 

[ZandarKoad]

You should have a contact number for the retailer who installed your system. Or perhaps the technician was DNS (an employee of Dish Network). I don't know what to tell you if it was an employee. But if it was a retailer, you should be able to contact them and have someone come out same day (during normal business hours). Dishnetwork will scedual Trouble Calls whenever they feel like it, but retailers have a VERY high incentive to address those calls IMMEDIATELY and cancel them outright if possible.

Try not to fool yourself into thinking that somehow E* the company as a whole is at fault for bad equipment or a bad install. They don't make money by pissing you off, so that's not their goal. You'll find the EXACT same problems with D* or your local cable company given a large enough sample group.

BUT: From what I've been told you only have 3 days to cancel from the activation date. After that, there may be charges. Whenever you talk to a CSR, get their name, CSR ID, and their call center location (a city). Then document that info plus the date, time, and topics discussed for future refrence. Trust me. This goes for any big company.

 

[RandallA]

Just wondering if anyone has any ideas as to why/how my newly installed service went dead. Got it working fine this afternoon, watched for 30 minutes or so, came back around 5pm and got the searching for signal message on all 4 tv's. Called customer service, did the reboot, did the switch test, they finally said a technician will be out Monday. Problem is, other members of my family are already ticked off about this and want it fixed right now. I am going to try and call tomorrow and see if someone can come.


I checked the dish, its fine, nothing in its way or anything, cables are all tight.

(2 dual tuners, 1 dvr/1 standard, 4 room setup)

Try unplugging both receivers for a minute or so, then plug them back. That will reset the LNB (no power) and hopefully it will fix your problem temporarily. The DPP Twin LNBs have lots of heat problems.

 

[johnch08]

Thanks for all the info. I appreciate it.

ZandarKoad- It was an employee of dishnetwork I assume since I signed up on their main website.

I was under the impression that we have 30 days to decide whether or not we want to keep it, with full money back.

RandallA- Thanks, I will try that.