Joey works but black screen on Hopper

[Bill L]

I have an issue with my set up. My Hopper TV has a black screen except when the Hopper is starting. If you go to the Joey TV, all works well including watching DVR recordings.

I have gone through all the resets, unplugging etc.

Any suggestions?

Thanks for any help.

 

[ZachS@DISH]

I have an issue with my set up. My Hopper TV has a black screen except when the Hopper is starting. If you go to the Joey TV, all works well including watching DVR recordings.

I have gone through all the resets, unplugging etc.

Any suggestions?

Thanks for any help.

How do you have your Hopper connected to your TV? Have you tried using a different cable?

 

[Bill L]

Yes it is connected to the TV. I don't think it is the cable because if you turn the Hopper off, the little help tip/screen saver comes on. This indicates that the Hopper can reach the TV. If you toggle the power on the Hopper, it's start up sequence shows up on the TV then goes black.

 

[3HaloODST]

Tried unplugging the Hopper for 15 seconds?

Sent from my iPhone 4S using SatelliteGuys

 

[Bill L]

Tried that also did the reset.

 

[lucky86]

Tried that also did the reset.

Is this TV 720 or 1080 resolution? I would try removing the HDMI cable and then connect a set of RCA cables to an RCA input and see if you get a picture that way. If you do I would try going into the HDTV settings menu and lower the resolution from 1080 to 720.

 

[Bill L]

Finally found someone with Dish that knew their stuff. While the remote would work, they suggested pushing the "power" button on the Hopper. This solved the problem. They said it was software related.