Joey 2 Restarting

[mackie99]

Ok, this has happened two days in a row. I sit down to watch something recorded. I turn on the TV and Joey 2, then exit from the home screen .

I click on DVR and go to what I want to watch. After clicking watch (or whatever it says), the screen goes black then it says the Joey 2 is restarting.

Once it restarts, I don't have a problem watching different recorded programs.

This happened Thursday night and last night on the same Joey. It doesn't happen on the Hopper 3.

Any suggestions? This is a new install of Hopper 3 and two Joey 2s that was installed on Sunday.

 

[jcvaughan]

We've been having the same issue. Did you ever figure it out or got a fix for it?

 

[SullyInIA]

I've also been having this issue (Joey 2 randomly restarting). For me, it's usually while I'm navigating the Netflix screens.

 

[beetle02]

My Joey 2 has done it a few times. Usually it does it when I first turn it on and change channels.

 

[lsu123]

All the time. Ours (all 6) seem to do it when they have sat unused for a little while. After the reboot it is fine until it sits again.

 

[mule401]

I have been having this same problem for over a month now. Had a service call and he did some rewiring. Lasted for a week and now has done it the last 2 nights. Called dish and they told me I have to have the Joey on a stand sitting straight up. Told csr I have never heard of this being a problem. He assured me that it was and will be sending me a replacement Joey. I smell bs.

 

[Ngamtns706]

Mine does it with the thing sitting straight up. It hasn't done it in about a week, but when it does it it does it for a few days in a row it seems. I usually just watch tv in the bedroom before bed and that's when it happens.

 

[Bobby]

I have two Joeys, one sitting straight up, one sitting flat. Neither of them has had an issue for 4 years.... I know that doesn't resolve the OPs issue but it certainly disproves the CSR...

 

[mruk69]

Mine is also doing that.

 

[Patrick Smith]

I have two Joeys, one sitting straight up, one sitting flat. Neither of them has had an issue for 4 years.... I know that doesn't resolve the OPs issue but it certainly disproves the CSR...

Do you have the hopper 3 and joey 2s? If not then this statement is Irrelevant. There is a known issues with Carbon UI on the Joey 2.


Sent from my iPhone using SatelliteGuys mobile app

 

[Bobby]

Do you have the hopper 3 and joey 2s? If not then this statement is Irrelevant. There is a known issues with Carbon UI on the Joey 2.


Sent from my iPhone using SatelliteGuys mobile app

Yes, I have Joey 2s with a Hopper 3, since day 1.... I'd say I'm not irrelevant....

 

[mruk69]

Mine is still freezing on Netflix. When it freezes it is unresponsive.