I need info on new hopper plus

[Bobby]

Did they say way 3nd Hopper cannot be in the setup?

See post 317.

 

[charlesrshell]

See post 317.

Doesn't say why!!

 

[charlesrshell]

Doesn't say why!!

So I see it. Not compatible or business rule. Wonder which one!

 

[141park]

I did an install today with a Hopper three and a Joey 4 and Hopper+.

One of my qualities is figuring out how to do things in order to make them work. When it comes to workarounds or finding a process that’s efficient, I will put my skills up against anybody lol. Anyway I’m going to post what I did, to make it all work the first time, with no issues so that if anybody wants to do this on their own or if they have a technician come out who seems like he might be a little confused by the process, refer to this.

First thing, put everything in place and plugged in the Hopper, and only the Hopper. I update mine at home the night before so I don’t have to sit there for an hour waiting for the software to update off of the USB thumb drives that we carry, so your technician will have two probably install the software at your house. If you do it on your own, it’ll have to download off the satellite. Which you will do after you pair the remote and it runs the check switch

Once I activated the Hopper and the rest of the equipment, I am mediately connected the hopper to the Internet while it was activating.

After the Hopper activated and went to live TV and I went through all the settings, I plugged in the plus. I waited until it started to download before I plugged in the Joey. The wired Joeys are far superior to the wireless. This one linked right away and began to download. The one I did with wireless last week was a nightmare.

After the Joey finished downloading and rebooted and came up to the sign in screen, we logged into the Customer‘s Google account, went through the disclaimers and when it came up to the android TV menu, hey went through all the settings for the remote in picture size and everything and then I turned that box off and went back to the Hopper. The reason I did the Joey first is to give the hopper time to download the program guide and kind of let things settle in.

Repeated the process of signing into the Google account and going through all the settings.

I admit that it’s pretty cool having android TV has an operating system because it’s what I’m used to on my own TV so it’s very familiar for me. Two things I don’t like is that it gave me options to select a base package of applications but it wouldn’t let me delete any that the customer didn’t want. Also, the Voice remotes are basically useless, when trying to use them the way they have traditionally worked. I wish that Dish would’ve put out some kind of training on how do you get the voice remotes to actually find anything.

This customer had two TVs. A TCL Roku 4K in the living room and a Polaroid, small TV in the kitchen which may or may not have been 1080.

The picture on the Polaroid was actually pretty spectacular and the picture on the Roku was wretched. There are the kind of presets that have been discussed on here with higher end TV’s and playing with the settings did very little to correct the issues. Peoples faces were washed out so bad you could not see the creases or the wrinkles in their face. They looked like Play-Doh.

I was supposed to do three of these today but one canceled and another rescheduled so it looks like that Dish is pushing these out en force because I hadn’t done any since that one last week.

FWIW, I used the USB 3.0 port on the Hopper. I haven’t seen anything that specifies whether you should use one or the other

In what way is the wired Joey 4 superior to the wireless Joey 4? Installation wise or picture quality wise? Thank you!

 

[pattykay]

Did they say way 3nd Hopper cannot be in the setup?

I'm pretty sure a 2nd dish would be required for that.

 

[HipKat]

In what way is the wired Joey 4 superior to the wireless Joey 4? Installation wise or picture quality wise? Thank you!

Installation. The Wired Joey 4 had no glitches and the Wireless Joeys I installed last week were a PITA! Slow to link to the Hopper, excessively slow to d/l software, needed reboots to connect to the network....

 

[HipKat]

So I see it. Not compatible or business rule. Wonder which one!

My guess is software incompatabilities

 

[Bobby]

Compatibily issues which generate the business rule.

 

[clone1008]

Compatibily issues which generate the business rule.

"That is our business rule and the system will not let you."
I can also read this to mean that because it's against their Business Rule their system will not let it be setup that way in customer's accounts.

 

[navychop]

“This isn’t Burger King. You can’t……”

 

[Jim5506]

Everyone who bought a Joey 4K from Dish should be sent a FREE Joey 4 because Dish screwed them out of a working product by turning off non-HDR 4K programming.

 

[bookworm370]

We posted at the same time. You owe me a Coke!

What? No MickyD's? Blasphemous!!!

 

[Peter Parker]

New target date of September 22.

No. If you are told there are none in your area then we are seeing pricing for a company install where local installers have some to install.
Take It or leave it i guess.

 

[pattykay]

“This isn’t Burger King. You can’t……”

...get a wHopper!

Everyone who bought a Joey 4K from Dish should be sent a FREE Joey 4 because Dish screwed them out of a working product by turning off non-HDR 4K programming.

My thought is that if Dish won't allow a Hopper+ on a two-Hopper 3 system (and won't allow the new Joey 4's without the Hopper+) then they should at least start allowing a third Hopper 3, for those who want 4K on three TV's. That then raises the question, would the third Hopper 3 be required to be purchased? If so, how much would the monthly receiver fee be for that purchased third Hopper 3?

 

[pattykay]

What? No MickyD's? Blasphemous!!!

I didn't specify where the Coke had to come from. MickyD's has Coke, so that is an option. Then again, so does Burger King. That would be a nice refreshing beverage to go with my wHopper.

 

[ethanlerma]

Just got off the phone with DISH Loyalty department. Have install appointment 20 Sept. One H+, two J4s, and two WJ4s. His system wouldn't do two H+s. I asked him three times if both my H3s will still be operational and he said yes. Time will tell when the technician gets here. He quoted me $50 each for all five new pieces total $250. I asked him if he could do any better than that since I have been with DISH for 15 years. He took off 50% so total was $125.

Let us know how it goes, my setup is pretty similar to yours so it will be useful to know.

As far as the 2xHopper/HopperPlus dilemma goes, I can think of three possibility's:

1-- There is a network collision of sorts that happens when more then one H+ is present on the same network, maybe they fight to be the network coordinator? If this is the case, then the solution is simple, just run a regular Hopper setup on the least used H3 or run the second H+ on a different network then the primary, as I explained in another thread. How you get the second H+, that I don't know.

2-- Same issue as possibility #1, but all Joey's are affected as well. Maybe the Joey's have linking problems and cant decide which Hopper runs the show in this scenario? This one probably does not have a solution, unless you are on a weird edge-case where you only need H3+'s and no Joey's.

3-- It is technically possible to do so no problem, and the business rule is arbitrary. Reasons I can think of is perhaps Dish wanting to get rid of Dual-Hopper setups entirely (I say this because it takes talking to half a dozen CSR's to have one setup, and Dual H3's is a valid/allowed setup). Another (and probably least probable) reason could be to prevent account stacking, if you have two H+'s then nothing really stops you from setting one up for you neighbor (However, the same could be said for dual H3's).

In any of these three scenarios a few things are for sure, you will need to source your own secondary H+ (or not?), and you will most likely be on your own when it comes to issues. I personally don't mind since I buy all my Dish equipment so I can tinker with it without breaking any laws/rules, and once H+/J4's reach broad availability and are purchasable on places like Solid Signal I will probably figure out how to get multiple working at the same time, but until that point everyone else will have to abide by the rules unless said rules change.

 

[Scott Greczkowski]

So I see it. Not compatible or business rule. Wonder which one!

Not compatable.

 

[HipKat]

"That is our business rule and the system will not let you."
I can also read this to mean that because it's against their Business Rule their system will not let it be setup that way in customer's accounts.

They have other business rules that won't let you combine, say, a Hopper and 722, even though physically, it can be done and successfully. This may be the same but I think in this case, it really would be an inconsistency in the technology, IMO. Like, in typical 2-Hopper setups working off of a Duo Node or Duo Hub, the 2 Hoppers cannot both be connected to the same Internet Network or it causes connectivity issues (and probably Moca, also). It seems like since Connectivity is so prevalent in the Hopper+ setup, I think there would be conflicts between the 2 Hoppers if they both had a plus and no way to use the Plus on the second Hopper, since it's not directly connected to it

 

[HipKat]

...get a wHopper!


My thought is that if Dish won't allow a Hopper+ on a two-Hopper 3 system (and won't allow the new Joey 4's without the Hopper+) then they should at least start allowing a third Hopper 3, for those who want 4K on three TV's. That then raises the question, would the third Hopper 3 be required to be purchased? If so, how much would the monthly receiver fee be for that purchased third Hopper 3?

There's no possible way to connect a third Hopper 3

 

[141park]

Let us know how it goes, my setup is pretty similar to yours so it will be useful to know.

As far as the 2xHopper/HopperPlus dilemma goes, I can think of three possibility's:

1-- There is a network collision of sorts that happens when more then one H+ is present on the same network, maybe they fight to be the network coordinator? If this is the case, then the solution is simple, just run a regular Hopper setup on the least used H3 or run the second H+ on a different network then the primary, as I explained in another thread. How you get the second H+, that I don't know.

2-- Same issue as possibility #1, but all Joey's are affected as well. Maybe the Joey's have linking problems and cant decide which Hopper runs the show in this scenario? This one probably does not have a solution, unless you are on a weird edge-case where you only need H3+'s and no Joey's.

3-- It is technically possible to do so no problem, and the business rule is arbitrary. Reasons I can think of is perhaps Dish wanting to get rid of Dual-Hopper setups entirely (I say this because it takes talking to half a dozen CSR's to have one setup, and Dual H3's is a valid/allowed setup). Another (and probably least probable) reason could be to prevent account stacking, if you have two H+'s then nothing really stops you from setting one up for you neighbor (However, the same could be said for dual H3's).

In any of these three scenarios a few things are for sure, you will need to source your own secondary H+ (or not?), and you will most likely be on your own when it comes to issues. I personally don't mind since I buy all my Dish equipment so I can tinker with it without breaking any laws/rules, and once H+/J4's reach broad availability and are purchasable on places like Solid Signal I will probably figure out how to get multiple working at the same time, but until that point everyone else will have to abide by the rules unless said rules change.

What today is the exact benefit of a Hopper + besides being able to get the Joey 4's? Hopeful the features of the Hopper + eventually grow but right now I don't see any functional need for it. As you mentioned once its reaches broad availability, Joey 4's will be available. A few days ago, I was successful in getting the dual Hopper 3 set up with the Joey 4. Had to go through a local Dish dealer. I got the Hopper +, but disconnected it due to issues at set up but never got to test the Hopper + when both Hopper 3's were active. Will try that set up to see if there are any conflicts but we will know today from Charlesrshell's install to see if it works or not. Thanks!