Hopper Plus / Joey 4 users check in here!

[charlesrshell]

So my main issue with the J4 is that upon startup I can navigate the menu/guide/dvr/even live channel change, but once I try to click and watch anything I get a black screen that says "playback failed" and it blinks over and over again. Then I can go back and try to click another channel or DVR or something but the same thing happens until I reset the joey from menu or pull the plug. Then it is fine until I turn the TV off and then a lot of the time the second time I turn the TV on I either get live tv showing non HD picture that I cannot navigate at all (like it is frozen) or I get a green screen that I can see the screen saver behind but it is frozen... only a pull the plug will work. Does anyone else have those issues?

That's why I think it is the J4, not the TV. Unless it is possible the the Samsung is sending a weird signal back to the J4 - IDK.

I agree with you.

 

[charlesrshell]

Day 2 black screen on first startup of the day. Reboot brought her back. Going to call DISH today and have the WJ4 replaced. Unbelievable

Talked to a Plus/Joey 4 specialist. He did a Hopper 3 switch test from his end and said to try it out next morning. I said OK. Don't know how that would fix the issue. Will find out next couple morning startups. You never know.

 

[clone1008]

No

Then it's your TV

 

[charlesrshell]

Then it's your TV

Probably so.

 

[Partysox]

Probably so.

I will give you another suggestion if tomorrow you have your problem leave your tv and WJ4 on no unplugging then call Dish to have them look at this from there end.

 

[charlesrshell]

I will give you another suggestion if tomorrow you have your problem leave your tv and WJ4 on no unplugging then call Dish to have them look at this from there end.

They did that earlier when I called but will again next phone call.

 

[Josephinelcajon]

Probably so.

If you have a computer monitor with HDMI or a HDMI adapter, try that without unplugging the Hoopper.

 

[Josephinelcajon]

If you have a computer monitor with HDMI or a HDMI adapter, try that without unplugging the Hoopper.

Have you tried the Dish Anywhere app to see if its streaming out?

 

[charlesrshell]

Have you tried the Dish Anywhere app to see if its streaming out?

Doesn't Dish Anywhere come from the Hopper and not the Joey?

 

[charlesrshell]

If you have a computer monitor with HDMI or a HDMI adapter, try that without unplugging the Hoopper.

I still have a test HDMI TV by the WJ4. Next time it does it I will unplug the HDMI cable from the problem TV & plug it into test TV.

 

[Josephinelcajon]

Doesn't Dish Anywhere come from the Hopper and not the Joey?

O yes your right!

 

[HipKat]

So my main issue with the J4 is that upon startup I can navigate the menu/guide/dvr/even live channel change, but once I try to click and watch anything I get a black screen that says "playback failed" and it blinks over and over again. Then I can go back and try to click another channel or DVR or something but the same thing happens until I reset the joey from menu or pull the plug. Then it is fine until I turn the TV off and then a lot of the time the second time I turn the TV on I either get live tv showing non HD picture that I cannot navigate at all (like it is frozen) or I get a green screen that I can see the screen saver behind but it is frozen... only a pull the plug will work. Does anyone else have those issues?

That's why I think it is the J4, not the TV. Unless it is possible the the Samsung is sending a weird signal back to the J4 - IDK.

That’s not a Vizio, is it? Just asking lol

 

[HipKat]

If you have a computer monitor with HDMI or a HDMI adapter, try that without unplugging the Hoopper.

That’s actually a good idea just to just switch TVs without unplugging the Joey and see if the picture comes in

 

[charlesrshell]

That’s actually a good idea just to just switch TVs without unplugging the Joey and see if the picture comes in

WJ4 failed to start again this morning. Has black screen and sound only. Disconnected the HDMI cable from TV and plugged into test TV. Still had black screen and sound. Rebooted the Joey with HDMI cable still attached to test TV. Everything then worked good. So what do you think HipKat?

 

[HipKat]

WJ4 failed to start again this morning. Has black screen and sound only. Disconnected the HDMI cable from TV and plugged into test TV. Still had black screen and sound. Rebooted the Joey with HDMI cable still attached to test TV. Everything then worked good. So what do you think HipKat?

It has to be the Joey

 

[charlesrshell]

It has to be the Joey

Thanks HipKat. Will call DISH again.

 

[tanman]

Always bad luck to say something is working fine.
Last night trying to watch live tv all I got was a black screen and "playback failed".Same thing trying to play the DVR.Netflix also would not play although I could go to it's home screen.Netflix was fine on my Roku.
Went to the diagnostic screen.Did a status check.It went through 20 and 40 percent relatively quickly.It hung for quite a while at 60 percent.After waiting at least 10 minutes I got impatient and back out and rebooted.
That fixed it.

 

[charlesrshell]

It has to be the Joey

WOW, I am shocked. DISH is shipping me replacement WJ4. Saving me $20 tech visit tip.

 

[charlesrshell]

If you have a computer monitor with HDMI or a HDMI adapter, try that without unplugging the Hoopper.

Thanks for the tip Josephinelcajon. Plugged HDMI cable into test TV without unplugging the Joey and black screen issue was still there. DISH is sending me a replacement WJ4.

 

[jgags6]

That’s not a Vizio, is it? Just asking lol

Nope, brand new (in Novemeber) Samsung QLED.

Thanks for the tip Josephinelcajon. Plugged HDMI cable into test TV without unplugging the Joey and black screen issue was still there. DISH is sending me a replacement WJ4.

How did you manage that!?! I’m going to try to switch my HDMI to a new 2.1 then I’ll call and try to get another new.