Hopper 3 Upgrade and Joeys won't download software!

[Digital Dude]

Tech just left. Apparently according to his Dish tech support there is an issue starting today, (just my luck) that Joey's get stuck at 13 or 14% software download and stop. Said there is no known workaround yet.

Fantastic! We rebooted the Joey's before he called in and 2 of them went to bootstrap error! He replaced those two and it seems there is nothing to do but wait and see how many hours it will take for the Joeys to start working.

Got the upgrade after two 722 replacements and the 922 software glitch two days ago.

If I didn't hate, loathe and abhor DirecTV so much.......

 

[Hall]

Someone had a similar, bootstrap error with their 922 DVRs earlier in the week. A DIRT rep actually posted a keypress sequence that is supposed to clear this up. Can't say it will work on a Joey though.

 

[MattG@DISH]

What was posted is not the same thing and will not work on your Joey

 

[MattG@DISH]

What was posted is not the same thing and will not work on your Joey

 

[Bobby]

Arriba, arriba!!!

 

[nicski151]

I am a retail tech and this exact thing happened to me today, it took the 5th phone call to dish for them to tell me that there was an issue. I spent all day trouble shooting with no luck

 

[JSheridan]

I am a retail tech and this exact thing happened to me today, it took the 5th phone call to dish for them to tell me that there was an issue. I spent all day trouble shooting with no luck

I hate when they do that. Exede is the worst. It seems like whenever their provisioning isn't working, which is often, their standard response is that it must be your browser.

 

[Digital Dude]

10 hours and Joeys still not working, NHLCI not authorized on Hopper and my ear and ass chewed off by wife.

Thanks Dish!

 

[Troch77]

10 hours and Joeys still not working, NHLCI not authorized on Hopper and my ear and ass chewed off by wife.

Thanks Dish!

Is your H3 working properly?
Does the H3 have Joey software?
And what does the Joeys say on the screen?

 

[Digital Dude]

H3 is working with the exception of NHL Center Ice not working.

At least the call I just got off of fixed Center Ice.

Joey's still stuck at 13-14%. Will take pic

 

[Digital Dude]

11 hours, resets dont work. They are sending another tech in the morning

 

[Troch77]

11 hours, resets dont work. They are sending another tech in the morning

Thats terrible.
Really not professional.

I'm embarrassed and I don't even work for Dish.
Hopefully they take care of you.

 

[JSheridan]

Thats terrible.
Really not professional.

I'm embarrassed and I don't even work for Dish.
Hopefully they take care of you.

Apparently it was system wide:

http://www.satelliteguys.us/xen/threads/joey-2-downloads.365982/

My guess is that it will probably be fixed with an overnight download.

 

[Digital Dude]

I plugged ethernet into one of the joeys and overnight it now seems to be operational and at activate your receiver screen.

The other two are still stuck at 13%

 

[JSheridan]

I plugged ethernet into one of the joeys and overnight it now seems to be operational and at activate your receiver screen.

The other two are still stuck at 13%

I would unplug the 2 that aren't working and plug them in 1 at a time. Don't plug in the 2nd one until the 1st one is done. Good luck.

 

[nicski151]

Couldn't get my 2 to come out of boot recovery even after resets, so I replaced bothe Joeys, and fully working in 10 minutes..