Hopper 3 - Guide only goes out 2 days as of tonight

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Byron56

SatelliteGuys Family
Original poster
Jul 7, 2004
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Up until this evening I could look ahead in the guide for @ 8 days. This evening I went to look at the guide to look ahead 8 days and it will only go out as far as Friday Sep 15 at 7:30 PM EDT. I have been looking every night to see what shows are starting up again for the Fall, so I know this was working as late as this morning.

Tired using Diag/Tools to reset the Hopper 3 - no change. Then unplugged it and still no change.

Is anybody else experiencing this issue? Going to call Customer Support tomorrow.
 
bobandgeri said:
Up until this evening I could look ahead in the guide for @ 8 days. This evening I went to look at the guide to look ahead 8 days and it will only go out as far as Friday Sep 15 at 7:30 PM EDT. I have been looking every night to see what shows are starting up again for the Fall, so I know this was working as late as this morning.

Tired using Diag/Tools to reset the Hopper 3 - no change. Then unplugged it and still no change.

Is anybody else experiencing this issue? Going to call Customer Support tomorrow.
Click to expand...

You beat me to the punch. I was actually going to post a topic about this when I noticed it a few minutes ago while browsing the guide. I also have a Hopper 3 and up until yesterday (Sept. 13), I was getting the full 8.5-day guide, but now I'm also only getting 48 hours in advance. And because of that, the DVR timers section won't show me what's scheduled to record beyond the 48-hour window either.

I checked the Diagnostics section and the hard drive has a green checkmark. Also used the Reset option in Diagnostics and also unplugged the power cord for 5 minutes. Still nothing. My H3 also says it's got U502 and it's updated to the newest software version.

And on top of all this, I checked my account online at MyDish and everything seems to be in order. Payments are up-to-date and account's in good standing.

So I'm thinking maybe there's a glitch going on here, but I'm not sure. If anyone can confirm, that'd be great.
 
DialgaChampion said:
You beat me to the punch. I was actually going to post a topic about this when I noticed it a few minutes ago while browsing the guide. I also have a Hopper 3 and up until yesterday (Sept. 13), I was getting the full 8.5-day guide, but now I'm also only getting 48 hours in advance. And because of that, the DVR timers section won't show me what's scheduled to record beyond the 48-hour window either.

I checked the Diagnostics section and the hard drive has a green checkmark. Also used the Reset option in Diagnostics and also unplugged the power cord for 5 minutes. Still nothing. My H3 also says it's got U502 and it's updated to the newest software version.

And on top of all this, I checked my account online at MyDish and everything seems to be in order. Payments are up-to-date and account's in good standing.

So I'm thinking maybe there's a glitch going on here, but I'm not sure. If anyone can confirm, that'd be great.
Click to expand...
Just checked. It's fine through most of next Thursday. I have 502
 
I am also at U502 - updated 8/30 and like you see the same issue with looking at scheduled recordings - only 2 days out.


DialgaChampion said:
You beat me to the punch. I was actually going to post a topic about this when I noticed it a few minutes ago while browsing the guide. I also have a Hopper 3 and up until yesterday (Sept. 13), I was getting the full 8.5-day guide, but now I'm also only getting 48 hours in advance. And because of that, the DVR timers section won't show me what's scheduled to record beyond the 48-hour window either.

I checked the Diagnostics section and the hard drive has a green checkmark. Also used the Reset option in Diagnostics and also unplugged the power cord for 5 minutes. Still nothing. My H3 also says it's got U502 and it's updated to the newest software version.

And on top of all this, I checked my account online at MyDish and everything seems to be in order. Payments are up-to-date and account's in good standing.

So I'm thinking maybe there's a glitch going on here, but I'm not sure. If anyone can confirm, that'd be great.
Click to expand...
 
I have an older 722K DVR with the optional OTA tuner module. I went to look at the guide a few minutes ago & notice some of my local OTA channels had no data & the guide ended Friday evening. A message came up stating the guide was out of date & asked if I wanted to update, which I did, but to no avail. I then did the unplug/plugin process but the guide did not change.

My guide ends Friday 9-15-2017 at 10:30PM. The OTA sub-channels have no data.

And as mentioned above no scheduled recordings past Friday night are listed, even though they used to be.
 
I have hopper 3 with the same issue. I turned on my tv a few minutes ago and noticed hopper was restarting by itself. Guide downloaded 100% and i hoped it would be fixed but now the guide goes 48hrs thru sat 230 am
 
bear76 said:
I have hopper 3 with the same issue. I turned on my tv a few minutes ago and noticed hopper was restarting by itself. Guide downloaded 100% and i hoped it would be fixed but now the guide goes 48hrs thru sat 230 am
Click to expand...

Based off this thread I just checked my H3 and it also only goes to 2:30am on Saturday! I have U502.

Evidently they have pushed something recently that has caused this screw up. Not just coincidental that numerous people are having this same problem.
 
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My guide was normal late last night but now like the others it also only goes until Saturday morning
 
Just watched my guide download but it made no difference - still only goes out about 2 days.
 
Just called Customer Support - appears to be a known issue that has been reported to engineering. At least they didn't ask me to reset it or go through other steps I had already done :)

FYI - watched the guide download 3 times this morning before I called.
 
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