Hoping someone here can help me. Got my new Hopper 3 installed on Wednesday and the 52.0 remote has never worked properly. When I try to enter the Remote Control menu in the Settings it says "Please wait... Looking for remote control data" then "Data is not available for now. Please try at a later time."
So far have done 4 chats with Dish and been unable to make any progress on the issue. Have tried unpairing then re-pairing the remote, resetting the receiver, restoring the receiver go factory settings, unplugging the receiver for 10 seconds then plugging back in and nothing has had any effect. They have now asked me to wait for a software update to fix the issue however it is very annoying having to juggle remotes to use it.
Hoping someone here has experienced this issue or had ideas on how to fix it.
So far have done 4 chats with Dish and been unable to make any progress on the issue. Have tried unpairing then re-pairing the remote, resetting the receiver, restoring the receiver go factory settings, unplugging the receiver for 10 seconds then plugging back in and nothing has had any effect. They have now asked me to wait for a software update to fix the issue however it is very annoying having to juggle remotes to use it.
Hoping someone here has experienced this issue or had ideas on how to fix it.
