Thanks to some of the information that I received within this forum I was able to get what I think is a very good deal on the HR20 and just wanted to share how I got it done.
Ive been with DirecTV for about 4 years and just a normal 'A' list subscriber - a bill of roughly $80 per month. Recently I have been having problems with my H20-600 resetting itself all the time and a few calls to tech support left me with no options other than leasing a new H20 for $49 + shipping. I read here that many people were able to get a free upgrade so I thought this would be a great oppertunity to try and get that as well.
What I did was send DirecTV an e-mail letting them know the problems I was having and asked when my contract was going to be expired. Didn't threaten to leave, just asked the question. I received a response saying that someone would call me to talk about the issue. I spoke with the CSR this morning and basically she wasn't any help and couldn't understand my issues. She told me it would be about $65 to cancel which was about the only useful information she provided me. I tried to explain to her that I could go to Comcast and get a free HD-DVR plus a lot of savings on phone and internet and it would only cost me that $65 to buy out my contract with DirecTV. She didn't understand the math so I said thank you for the time and I would talk things over with my wife as to what we wanted to do.
This afternoon I then wrote a response back to the email I received and explained the math. Wrote out how I could get a HD-DVR for free and save a bunch elsewhere too buy just buying out the contract (used this term instead of 'cancel' - sounds better
). I told them that I really didn't want to switch because I was excited about the future HD plans DirecTV has, but an initial savings of over $200 (the cost of an HD-DVR and shipping from DirecTV) and substantial monthly savings made it really difficult to stay. Especially with a newborn in the home, an savings is good to me.
So, this afternoon I get a call from another DirecTV representative saying that they really wanted to keep my business and this is what they offered me:
1. HD-DVR for free - did have to pay for shipping though
2. HD Service free for 12 months
3. $10 programming credit for 12 months
So for a payment of $21 and change I got a new HD-DVR and $20 off my monthly bill for a year. Of course this required a new commitment, but I am OK with that. I think the key was being very cordial and explaining my situation to them. I never 'threatened' leaving or even asked them for anything for free - just showed them the differences and they came to me with the deal
Just wanted to share that yes it is possible to get a 'free' upgrade to the HD-DVR as long as you aren't aggressive and you have good reasoning as to why you should be able to get it for free. Think this was a good deal?
Ive been with DirecTV for about 4 years and just a normal 'A' list subscriber - a bill of roughly $80 per month. Recently I have been having problems with my H20-600 resetting itself all the time and a few calls to tech support left me with no options other than leasing a new H20 for $49 + shipping. I read here that many people were able to get a free upgrade so I thought this would be a great oppertunity to try and get that as well.
What I did was send DirecTV an e-mail letting them know the problems I was having and asked when my contract was going to be expired. Didn't threaten to leave, just asked the question. I received a response saying that someone would call me to talk about the issue. I spoke with the CSR this morning and basically she wasn't any help and couldn't understand my issues. She told me it would be about $65 to cancel which was about the only useful information she provided me. I tried to explain to her that I could go to Comcast and get a free HD-DVR plus a lot of savings on phone and internet and it would only cost me that $65 to buy out my contract with DirecTV. She didn't understand the math so I said thank you for the time and I would talk things over with my wife as to what we wanted to do.
This afternoon I then wrote a response back to the email I received and explained the math. Wrote out how I could get a HD-DVR for free and save a bunch elsewhere too buy just buying out the contract (used this term instead of 'cancel' - sounds better
). I told them that I really didn't want to switch because I was excited about the future HD plans DirecTV has, but an initial savings of over $200 (the cost of an HD-DVR and shipping from DirecTV) and substantial monthly savings made it really difficult to stay. Especially with a newborn in the home, an savings is good to me.So, this afternoon I get a call from another DirecTV representative saying that they really wanted to keep my business and this is what they offered me:
1. HD-DVR for free - did have to pay for shipping though
2. HD Service free for 12 months
3. $10 programming credit for 12 months
So for a payment of $21 and change I got a new HD-DVR and $20 off my monthly bill for a year. Of course this required a new commitment, but I am OK with that. I think the key was being very cordial and explaining my situation to them. I never 'threatened' leaving or even asked them for anything for free - just showed them the differences and they came to me with the deal
Just wanted to share that yes it is possible to get a 'free' upgrade to the HD-DVR as long as you aren't aggressive and you have good reasoning as to why you should be able to get it for free. Think this was a good deal?
