I read a lot in this forum about all the bad experiences people have with Dish. I sometimes think people have signed up for this forum just to complain. So I thought I'd share a positive experience. I had a 211k that was sending all kinds of messages (Smart card not authorized, programming not authorized and a myriad of other things). After 4 calls with patient DISH reps trying everything they could think of, they finally decided to ship me a new receiver at no charge. Now, to be fair, they made a mistake and shipped me a 622. I called Tech support again as I feared that if they activated this receiver they would charge me more. I was right... the tech immediately had a 211k overnighted to me. Once I received the 211k yesterday I hooked it up and called DISH to activate. Once again, trouble ensued. I spent over an hour on the phone as they had person after person try and figure out the issues but they couldn't get the receiver to activate. They finally scheduled a free tech visit to my house. The tech found that the input cable had gone bad and fixed the issue in 15 minutes.
Obviously we'd all like everything to go 100% well 100% of the time. This one was difficult to pinpoint but every Dish person I worked with was very pleasant and patient and I had fun visits with all of them - every one of them apologized for the issues. Yes it took a while but sometimes that happens. My thanks to everyone at Dish for their patience and pleasant approach.
Todd Wenndt
Obviously we'd all like everything to go 100% well 100% of the time. This one was difficult to pinpoint but every Dish person I worked with was very pleasant and patient and I had fun visits with all of them - every one of them apologized for the issues. Yes it took a while but sometimes that happens. My thanks to everyone at Dish for their patience and pleasant approach.
Todd Wenndt
