Well, DISH told me on the phone that the 50.0 voice remote needs to show up in your mydish account store. If anyone out there that has the HWS with the new CUI, can you check to see if the 50.0 voice remote shows up in your mydish account store? Keep in mind the HWS new CUI hasn't been officially released yet so the 50.0 voice remote may not be in your store yet. But, I think if you have a 4k Joey with HWS you officially get the new CUI. But I am not real sure of that.I don't think you need a 4k, just the CUI and an HWS.
Dan
No, the Hopper 3 and 4K Joeys have the proper software for the 50s to work...I all be receiving two on Monday, one for my Hopper 3, and one for my 4h Joey. Will it require a software update to work?
Thanks.No, the Hopper 3 and 4K Joeys have the proper software for the 50s to work...
I all be receiving two on Monday, one for my Hopper 3, and one for my 4h Joey. Will it require a software update to work?
You need to have a 4k joey if you have hopper with sling for it to appear. The CUI hasn't been released officially for anyone else and thererfor it will not appear.Well, DISH told me on the phone that the 50.0 voice remote needs to show up in your mydish account store. If anyone out there that has the HWS with the new CUI, can you check to see if the 50.0 voice remote shows up in your mydish account store? Keep in mind the HWS new CUI hasn't been officially released yet so the 50.0 voice remote may not be in your store yet. But, I think if you have a 4k Joey with HWS you officially get the new CUI. But I am not real sure of that.
He's probably heard it a lot this week from many people .Just chatted with a DISH rep and no luck. I think he got offended about my request too.
When I upgraded to the Hopper 3 at the local home show in March, the reseller said I would get the 50.0 when it got out of beta. When processing the order the reseller gave me his cell phone so that Dish customer service could go over the terms of the upgrade. I asked that person about the 50.0 and she confirmed that I would be sent it once it got out of beta. I called today about the where abouts of my 50.0 controller and was told it would be a $30 upgrade and there was nothing in my customer notes that stated I would get the controller for free once it came out of beta. The Dish customer service person I talked to today said to call the reseller back and clarify the order. I called the reseller and he said he just got notice of the release of the controllers last week and noted that his notice also showed a $30 price. He also acknowledged that he was telling all the customers who signed up that the controller would be shipped to them once it came out of beta. He said that at the time he felt that Dish had committed to the controller update but now was aware that they are taking a different stance. Unfortunately there wasn't anything further he could do.
I called Dish back and gave a different customer service person the information of what the reseller told me along with the reseller's business name, the person I talked to (president of the company) and the fact that I had been given the same information from Dish Customer service while my Hopper 3 order was being confirmed on the night I ordered. Bottom line the customer service person put me on hold and came back on and said that based on the information I gave them, they would send me the 50.0 at no charge. I'll get it in 2-3 days.
Jack
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