Does anyone know how to change the programmable button on the side to a different option than record? In training they told us it was possible and when u pull up the help/tips menu by long pressing the info button it says to press and hold the button to customize it. You are supposed to be able to change it to toggling closed captions, vod, and other shortcuts apparently. However when I press and hold it does nothing. I have tried the remote settings and pressing and holding while in other menus but nothing. I've pulled the remote batteries, unpaired and repaired the remote, and redownloaded the hopper software but no luck.