DirecTV offers to customers who complain about dropped Viacom channels
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Just called and got a pretty decent offer, not the best, but not too shabby. I asked what my ETF was which prompted the CSR to ask why, at which point I said I was unhappy about losing Comedy Central. CSR immediately offered the following, which I took:
- $10/mo off for 6 months
- $10/mo off for 3 months (combined with above for a total of $20 the 1st 3 mo)
- 3 mo Starz and Sho
- $10/mo off for 6 months
- $10/mo off for 3 months (combined with above for a total of $20 the 1st 3 mo)
- 3 mo Starz and Sho
DirecTV Offering Credit
Due to the current Viacom/DirecTV dispute, which has resulted in the loss of SpikeTV amongst other channels, DirecTV is offering its customers a $5 monthly credit plus all the Showtimes channels at no additional cost.
Due to the current Viacom/DirecTV dispute, which has resulted in the loss of SpikeTV amongst other channels, DirecTV is offering its customers a $5 monthly credit plus all the Showtimes channels at no additional cost.
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I called and got that deal before I saw that posted and I got it from the CSR I talked too
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but the link makes it sound like EVERYONE is getting that which they aren't
I have yet to get anything and I called in twice
I have yet to get anything and I called in twice
I had to call in 5 different times till I got the right CSR and since I have the Premier the CSR gave it to me
I guess we have to play CSR Roulette 
I got a better deal I'm happy. I got 20 dollars off for 6 months. Free DVR for 6 months. The first 3 is 30 dollars off my bill. Doing alot better than last week. The woman was very nice her name was Kathy.
Chris
Chris
You got it. Besides money in my pocket, this accomplishes several things:
- I'm paying for a certain number of channels, and when I lose some of them, it's reasonable to be compensated for that loss whether I watch them or not
- It cuts into the company's profits, thus motivating them to resolve the issue as quickly as possible
- Handouts like free previews sometimes lead to more subscriptions
- It fosters customer loyalty and reduces churn
So the freebies have a lot of positive impact all around.
I already have the Premier package and all pay channels so there was not really anything new they could offer, but in the end I got $30/mo off of my bill and free Sunday Ticket with Redzone for 1 year, with me agreeing to a 1 year contract. I was out of contract. I am pleased with that.
I watch Comedy Central and TV Land regularly. I tune in Nickelodeon for Nick at Nite. And I do, time to time, take in some music-video programmign on VH1 Classic. But I am not into much of anything else because of my age compared to the content. (This is especially applicable to MTV.)
I have the Preferred Package... here's what they gave me.
$10 off/3 months for dispute.
$10 off/12 months with Preferred Choice Package.
Free 3 months of Starz.
$10 off/3 months for dispute.
$10 off/12 months with Preferred Choice Package.
Free 3 months of Starz.
I don't care for MTV, CMT, VH1, or TVLand, but I do watch South Park and VH1 Classic, and my kid really likes all the Nick channels.
I called D*, and the first CSR couldn't give any discounts besides $5 or $10 off for 3 months. I asked about ST, and she put me on hold. I waited a while, and hung up.
I then called back, and got an even more clueless CSR. She said there was nothing she could do because the first one gave me a credit. I told her I never approved the credit. She could get me ST for the low price of $150! I guess the free ST deal is long gone...
I called back and got retention, and they gave me $25 off a month for 3 months! Supposedly, I also get HD free for 2 years, no contract. I'll have to wait and see about that.
I called D*, and the first CSR couldn't give any discounts besides $5 or $10 off for 3 months. I asked about ST, and she put me on hold. I waited a while, and hung up.
I then called back, and got an even more clueless CSR. She said there was nothing she could do because the first one gave me a credit. I told her I never approved the credit. She could get me ST for the low price of $150! I guess the free ST deal is long gone...
I called back and got retention, and they gave me $25 off a month for 3 months! Supposedly, I also get HD free for 2 years, no contract. I'll have to wait and see about that.
Third time was a charm for me. $25 off for six months and free Sunday Ticket with one year commitment.
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