I've never been with a company that makes more "mistakes" in billing.. and funny, the "mistakes" are NEVER in *my* favor... it begins to make one wonder.
DirecTV offers to customers who complain about dropped Viacom channels
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I've never been with a company that makes more "mistakes" in billing.. and funny, the "mistakes" are NEVER in *my* favor... it begins to make one wonder.
As always, you catch more flies with honey than vinegar...
I first called last week, I'm not under contract, am a long time subscriber, said that I loved D* but was thinking of switching. I was offerred free Redzone or free ST and Redzone with a one year contract extension. I said that i'd have to think about it. They noted my account and that was it.
I called back on the 17th. Was very nice again, explained that some of my discounts had recently expired and was trying to keep my bill as low as possible. I also said that I was going to take the free ST offer. Well, they then offerred me $15 off per month for 12 months, tried to give me the ST offer but it wasn't taking so they went about it a different was and gave me free ST and Redzone with no extension.
I first called last week, I'm not under contract, am a long time subscriber, said that I loved D* but was thinking of switching. I was offerred free Redzone or free ST and Redzone with a one year contract extension. I said that i'd have to think about it. They noted my account and that was it.
I called back on the 17th. Was very nice again, explained that some of my discounts had recently expired and was trying to keep my bill as low as possible. I also said that I was going to take the free ST offer. Well, they then offerred me $15 off per month for 12 months, tried to give me the ST offer but it wasn't taking so they went about it a different was and gave me free ST and Redzone with no extension.
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