DirecTV offers to customers who complain about dropped Viacom channels
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mitchflorida said:
I feel the same. Since I don't ever watch any of the channels except the Comedy channel once in a great while, I'd feel like I was cheating to ask for something. Just my way.
Lets see, ST is $ 199 or $299
$ 199, they offered you it for $ 150 and gave you $10 off for 6 months as well, so you got the ST package for $ 90 and your not happy ?
All I got was $5.00 off a month for being enrolled in Auto-Bill pay. Maybe its because I only have 6 months left on my contract and own 2 of my 3 receivers.
Given the relatively paltry amount that Viacom was asking, I wouldn't count on it.
DirecTV Is Wrong, And Viacom Is Right - Seeking Alpha
$200 million a year is a relatively paltry amount? No wonder you have a credibility issue here.
That's the story of my life, a day late and a dollar short.......but enough about me! I don't understand why a business does not take care of it's top tier customers, with what it costs to acquire a new customer and the freebies/incentives they offer. Any service provider is gonna have churn but it would make more sense (to me) that your higher paying subs equal a higher profit margin. Oh well, even when the ceo's perform poorly, they are still laughing all the way to the bank.
It depends on how you spin it. DIRECTV is calling it a 30% increase but given that it covers a 7 year contract, the blow is not as gargantuan as DIRECTV would have you believe. Independent analyses suggest that the old trend was for around 27% anyway so 30% is a bump, not a mountain of difference.
Those who look at the dollar figure are ignoring the scale of things. Remember that this is divided out over 20 million (give or take) customers.
For what it's worth, I remember folks saying Monday was a good delay for credit discussion, but maybe with the channel pulls may be a good time
I got $20 off for a year and 6 months free Starz/Showtime. I got free Sunday Ticket as well, but that required a 1 year contract. Thank you Viacom!
FYI I called Saturday at Noon PT.
FYI I called Saturday at Noon PT.
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The OLD contract was for 7 years, not a new one.
A 30% increase is HUGE regardless of the number of subs.
If they decided to up YOUR bill 30% for ANY of your services, you would not agree to it.
I called in and got the 10 bucks off for one month and 6 months of Starz. Not to bad. We really enjoy movies. Hope this get's resolved soon. Viacom is greedy no doubt. D* told us they want it at 4%. So will see.
Same here. I don't watch any of them so if they reduce our bills and leave them off I'd be all for it. Also have another 100+ channels they can have.
I posted this Thursday, but in the wrong thread. :doh:
After reading the previous posts and seeing that some folks got the NFL ST for free for the upcoming season, I figured I'd give it a shot and call in. I did the standard "cancel" twice thing, but the first CSR I got connected with only offered me $5 off per month for a short term (I think 3 months) and Starz free for 3 months. I told him no thanks and that I'd still wanted to cancel. Then I got transferred to a female CSR, who was nice but also didn't offer much. Now I'm on hold and it's over 30 minutes and I get a hold of a young friendly CSR from the south and I nicely let her know that my young daughter misses the NICK channels and I'm looking into cancelling service. She mentioned she'd look at my bill and see if there's anything she can offer me. After looking at my bill, she said they could offer me a one month credit for about half of the bill (-$70 or so off). At which point I said thank you, but do you have any promotions for the NFL ST? She said "let me check." So after a minute or so she gets back to me and lets me know she could throw it free for the upcoming season! But I would need to agree to a 1 year contract (I am currently off contract). And back to Starz, she said she could also throw that in free for 3 months. I told her that's cool, but I could really take or leave Starz.
But I got it too.
So I guess because of this whole Viacom thing, I'm getting Encore free (which everyone is getting) thru the end of July. NFL ST free for the upcoming season (after agreeing to the 1 year contract). And Starz free for 3 months.
I didn't rob the bank compared to some of the previous posts, but I really only wanted NFL ST for free if they'd give it to me. Mission accomplished. Well worth the time spent on hold. Thanks DTV!
PS: I forgot to add, I've had the NFL ST for about 3 years straight. This will be year# 4.
After reading the previous posts and seeing that some folks got the NFL ST for free for the upcoming season, I figured I'd give it a shot and call in. I did the standard "cancel" twice thing, but the first CSR I got connected with only offered me $5 off per month for a short term (I think 3 months) and Starz free for 3 months. I told him no thanks and that I'd still wanted to cancel. Then I got transferred to a female CSR, who was nice but also didn't offer much. Now I'm on hold and it's over 30 minutes and I get a hold of a young friendly CSR from the south and I nicely let her know that my young daughter misses the NICK channels and I'm looking into cancelling service. She mentioned she'd look at my bill and see if there's anything she can offer me. After looking at my bill, she said they could offer me a one month credit for about half of the bill (-$70 or so off). At which point I said thank you, but do you have any promotions for the NFL ST? She said "let me check." So after a minute or so she gets back to me and lets me know she could throw it free for the upcoming season! But I would need to agree to a 1 year contract (I am currently off contract). And back to Starz, she said she could also throw that in free for 3 months. I told her that's cool, but I could really take or leave Starz.
But I got it too.So I guess because of this whole Viacom thing, I'm getting Encore free (which everyone is getting) thru the end of July. NFL ST free for the upcoming season (after agreeing to the 1 year contract). And Starz free for 3 months.
I didn't rob the bank compared to some of the previous posts, but I really only wanted NFL ST for free if they'd give it to me. Mission accomplished. Well worth the time spent on hold. Thanks DTV!
PS: I forgot to add, I've had the NFL ST for about 3 years straight. This will be year# 4.
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