Called today because my two daughters are literally flipping out over the nick channels. I explained that I would like to cancel my service because my kids are driving me nuts and I need to switch over to Time Warner. Retention actually asked me how much credit a month would it take to keep me? I explained that $15 bucks a month would do it to off set me having to subscribe to Netflix and Hulu Plus. She said that I qualify for $20 a month for the next 12 months, so I took it.
DirecTV offers to customers who complain about dropped Viacom channels
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harshness said:
The last contract was for 7 years. I heard the new one they are negotiating is just 4 years. The majority of people in the industry are taking D's side as well as me. 30% or 1 billion is too much of a jump whether it is a 7 or 4 year contract. Viacom should have thought of this and had staggered increases in a long multi year contract. Not D's fault they were not smart enough to do so.
I called to complain and got $10 off my package for three months
Question: WHY CAN'T DTV add a channel called Antenna TV from the Tribune group? It's just like TV-LAND?
Question: WHY CAN'T DTV add a channel called Antenna TV from the Tribune group? It's just like TV-LAND?Antenna TV is a OTA station only so they can only add it two ways
It is a -1 (main) channel of a station (and it qualifies for must carry)
The local station that has it on a subchannel convinces Directv to add it
oh and Antenna TV is BETTER than TVLand. AntennaTV plays old shows. They play them in their specific timeframe (30 minutes). No bug on the screen and they actually play the credits with no cut-ins
It is a -1 (main) channel of a station (and it qualifies for must carry)
The local station that has it on a subchannel convinces Directv to add it
oh and Antenna TV is BETTER than TVLand. AntennaTV plays old shows. They play them in their specific timeframe (30 minutes). No bug on the screen and they actually play the credits with no cut-ins
I called to complain and got $10 off my package for three months
What Iceberg said. You can add it to Directv with an OTA Antenna and a Directv AM21 tuner. For where you are, I believe WJZY 46-2 Charlotte has Antenna TV programming. I have Antenna TV from Raleigh on WNCN 17-2. WGHP Greensboro also has Antenna TV programming, but their 8-2 channel does NOT work on Directv. In the photo, 17-2 is Antenna TV.
Just got off the phone with them - Sunday morning. I received NFL Sunday Ticket (full package including red zone and smart phone access) for $49; $10 off my bill for six months, and showtime at no cost for 3 months.
Are you guys talking with the person who answers the call after you give cancellation as you reason for calling? I haven't been offered anything good after two attempts. Just free Starz for 6 months.
I got nothing yet either, just crap.
Attempt #1, Foreign CSR, only offered 3 months of Showtime and Starz or $10 for six months. NO THANKS!
Attempt #2 American CSR, $1 for Sports Pack for 6 months and HD Extra Pack which is a bunch of 8 crap HD channels that no one watches free for 3 months. NO THANKS!
I explained the fact that I already subscribe to Encore and Choice Ultimate, maybe I need to change my angle. Like maybe my cable company is offering to pay my ETF.
The offers depend on different factors including your payment history, how long you have been with them, and even what packages you have or have ordered in the past. I'm sure that is not everything that is used to calculate what they can do for you.
As someone who's been with DTV for several years but just recently switched back 6 months ago, they sure didn't want to do anything for me when I called. I did get $5 off for the next two months which was nice but I called today and spoke with the retention department and the guy who answered wanted nothing to do with helping me out. I asked him nicely what my early termination fee would be and he told me $320. I asked him for updates on the Viacom dispute and he told me to check the website. It sounded like he was sucking on a lollipop while he was talking to me. Very dry, very cold. Oh well, I didn't really expect much but it was worth a shot. I actually support DirecTV in all of this but I am going to be missing a few shows that I enjoy on Comedy Central if this doesn't get squared away.
Can you imagine all the calls these guys are taking about this ?
It's got to be excessive ...
Too bad everyone isn't calling Viacom instead .... they are the ones that pulled the channels ...
It's got to be excessive ...
Too bad everyone isn't calling Viacom instead .... they are the ones that pulled the channels ...
I just called. Not to ask for anything since I wouldn't have noticed the channels were gone, but just to give a little empathy to the csr. She thanked me very much. Said most people are not super upset which they all appreciated. I was glad to hear that. I had no wait at all getting through and she was an American.
Called and said I already get Encore, so the free Encore didn't do much for me, then she just kept piling it on:
$5/off HBO 6 mo
$5/off Starz 6/mo
$5/off Encore 6/mo
$5/off Shotime 6/mo
$10/off HD access 6/mo
$5/off package 6/mo
offered to go to $20 off my package for 6 months if I signed up for Sunday Ticket, but I declined that.
Did not go to retention, just a super nice CSR.
$5/off HBO 6 mo
$5/off Starz 6/mo
$5/off Encore 6/mo
$5/off Shotime 6/mo
$10/off HD access 6/mo
$5/off package 6/mo
offered to go to $20 off my package for 6 months if I signed up for Sunday Ticket, but I declined that.
Did not go to retention, just a super nice CSR.
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I got a 10 dollar credit for 12 months from the first CSR I spoke with. Seemed fair, I took it and ran.
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