After years of having Dish fail to live up to their shortcomings and having my Dishplayer 7200 killed by the new yellow smart card, I finally cancelled my Dish Account. (Search my previous posts for a full explanation).
So today I get a call from an account specialist - seemingly to convince me back into the Dish fold. As always I calmly and politely explained that by killing my 7200 it was obvious that Dish was tired of receiving over $100/month since 1997 from me.
She first claimed no knowledge of the 7200's problems with the yellow card, but then came up with the replacement DVR offer. I asked her about the contradiction of "There is no problem, but here's how we want to fix it." I also told her that in my *opinion* the newer DVR's were inferior to what I had and repeated that Dish broke my equipment, which in my mind means Dish doesn't want my money.
Since I really did want to cancel the account, her witty end comment was to harshly remind me that it will cost me $25 to reactivate my account to return to the Dish family.
Way to go Ms. Specialist once again you demonstrated the major complaints about Dish Network that runs throught these forums that customer service, despite what J.D. Powers surveys say, apparently is not a concern.
So today I get a call from an account specialist - seemingly to convince me back into the Dish fold. As always I calmly and politely explained that by killing my 7200 it was obvious that Dish was tired of receiving over $100/month since 1997 from me.
She first claimed no knowledge of the 7200's problems with the yellow card, but then came up with the replacement DVR offer. I asked her about the contradiction of "There is no problem, but here's how we want to fix it." I also told her that in my *opinion* the newer DVR's were inferior to what I had and repeated that Dish broke my equipment, which in my mind means Dish doesn't want my money.
Since I really did want to cancel the account, her witty end comment was to harshly remind me that it will cost me $25 to reactivate my account to return to the Dish family.
Way to go Ms. Specialist once again you demonstrated the major complaints about Dish Network that runs throught these forums that customer service, despite what J.D. Powers surveys say, apparently is not a concern.
