I was referring to your comment about likely difficulty getting help at the Apple Store. Apple Care is like the golden ticket to fast service.
I won't buy their Apple Care. I had it once because the Apple fanboys had that same line of malarky you just quoted, something about being a Golden ticket to help from a "genius" The Apple Care was a total ripoff and so are their training classes on Final Cut Pro. Apple Care is for people who can't figure out how to connect a charger to their ipad.
As for your second guess, I don't think it was their database but rather a series of coincidental circumstances triggered by a less than intelligent spell checker in auto mode. I can't prove it but what I did as previously posted seems to have fixed it for now. Just type in the answer the way the auto spell checker will change it to and remember it that way.