If you use it, do so at your own peril. If the CSR figures out that you are not a tech, your call will be routed to the customer call center. You will have to identify yourself aa a tech plus give the phone number of the company you work for. Without that information ,you'll be transfered to a customer call center.
The number that was deleted form this thread is NOT for public use. It is an installer line only. Please do not tie up our means to expedite as many customers as we can. We are working hard to serve as many people in a day as possible If customers tie up our installer lines we will have to spend more time on the phone and that means less time working. That means fewer customer will get their service.