Installation/activation is completed
Well,we finally got our equipment installed this morning.The technician showed up around 8:30am.Everything seemed to go very smooth.He attached one of the two support arms to the dish and post.Due to the location of the post and dish,there was nowhere for the other support arm to be installed.He had the installation part of the work order completed in less than two hours.He also kept everything picked up and clean as he went about his business.When he placed the call to activate the receivers,he was told that their systems were shut down,doing updates to their computers and that they basically had no idea how long that would take.He actually stuck around for almost 2 more hours,placed a couple more calls,trying to get the receivers activated,with no success.He said that he needed to get on the road to do another install and asked if I would be ok with activating the receivers myself.I told him yes,that was fine with me.So,I signed off on the work order,he called his office and explained to them what was going on with the receivers.Then he handed the phone to me.I was asked 4-5 questions in regards to my satisfaction with the install job,the techs appearance and attitude,etc.I feel that he did an excellent job with the installation.The PQ on his meter when adjusting the dish was showing a constant 97-98 range,out of a max of 100 on the meter that he was using.He also left a 6x8 Zinwell multi-switch with me.He said that I didn't need it for the install,but,it was on the work order and if I wanted it for possible future equipment additions that I could have it.So,I told him yes,I would like to have it,in case we decide to add more receivers.I tipped him 30 bucks because I was very pleased with the overall job that he done for us.He thanked me for the tip,I told him to enjoy a free lunch on us today.
He was back on the road at 12:45pm.So,as the afternoon went by,I placed 2 calls myself to attempt to activate the receivers with no success.As I was waiting around to get the receivers activated,both of them received software updates.I waited awhile longer and placed a third call around 6pm and was finally able to get the receivers activated.The lady that I spoke with at order support was very apologetic about the delay in getting the equipment activated.As the activation process was going on,she asked if I would be interested in their protection plan.I told her that the tech that done the installation talked briefly about that,but,didn't go into very much detail about it.She basically explained that the plan covered any service calls,cable runs,equipment problems.After she made her brief speech about that,she informed me that they were adding the protection plan free of charge for the first year.I guess that was another little perk for basically waiting all day to get the receivers activated.The equipment is owned by us,not a lease deal because the order was placed in February.The long wait to activate the receivers was somewhat annoying,but,the deal is finally done.So far,the reception on the channels that we have viewed is ok,no issues with picture freeze,pixilation or anything like that.The signal strength reads constantly between 85-90.:up
