My installer didn't use the struts either. But I noticed another 1000.4 in my neighborhood. They have the struts. Called Dish and asked to get a tech out here to install them, since the quick install guide clearly states to use them.
3. Mount the mast, making sure it is absolutely vertical (page 3, steps 2 and 3). Attach struts to the mast, using the instructions that came with your struts.
They tried to charge me another $15 I told them not my problem. Tech should have installed them during the initial visit, since this is a roof mount. They waived the $15 fee. How nice of them Installer will be here this afternoon. I'll bet it's the same guy.
3. Mount the mast, making sure it is absolutely vertical (page 3, steps 2 and 3). Attach struts to the mast, using the instructions that came with your struts.
They tried to charge me another $15 I told them not my problem. Tech should have installed them during the initial visit, since this is a roof mount. They waived the $15 fee. How nice of them Installer will be here this afternoon. I'll bet it's the same guy.