The installer and manager just left. The manager had to bring the Duo node. The install went from about 10:00 to 2:30. He had to install a dish, 2 Hoppers, 1 Joey and the HIC. The rooms were already wired with RG 6. They were not marked, but all is working.They did need to reset the Hoppers to get everything to download. 1 hopper was showing 2 tuners and 1 needing guide data. He reset it and all three were available. The installer and manager were great. I ordered from the Dish sales number.